Telesales Executive

Pertemps West Bromwich; West Bromwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission-based bonus

Job summary

Pertemps West Bromwich is recruiting an experienced Telesales Executive to join our manufacturing client. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.

This role requires at least 2 years in telesales, strong communication skills, and a proactive, results-driven approach. You will support quotes, orders, CRM and coordinating with other departments as needed, with a driving licence as a plus.

Qualifications

• At least 2 years' experience as a Telesales Executive.
• Strong interpersonal and communication skills.
• Full UK driving licence.
• Experience in metals or electrical distribution is desirable.

Responsibilities

• Identify opportunities to enhance the customer experience and promote products.
• Support Sales Managers with quotes, bookings, samples, applications and events.
• Make outbound calls to prospective customers to develop new business.
• Conduct monthly retention calls focusing on zero-spend accounts.
• Maintain accurate CRM records of daily sales activities and interactions.
• Perform competitor and market research with Sales Managers.
• Process customer orders accurately and efficiently.
• Manage and develop existing customer accounts with high service standards.
• Collaborate with other departments as needed.

Skills

Telesales

Interpersonal skills

Communication skills

Microsoft Office

Driving licence

Organizational skills

Customer service

Sales-driven

Tools

ACT database

Job description

Pertemps West Bromwich are currently recruiting for an experienced Telesales Executive to join our successful manufacturing client.

This is an exciting opportunity for a motivated and results-driven sales professional to join an established team. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.

Key Responsibilities:

• Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
• Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
• Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
• Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
• Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
• Conducting regular competitor, product and market research in conjunction with the Sales Managers.
• Processing customer orders accurately and efficiently.
• Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
• Working collaboratively with other departments and providing support where required.

The Ideal Candidate:

• At least 2 years' previous experience as a Telesales Executive - essential.
• Strong interpersonal and communication skills.
• Experience within the metals industry or electrical distribution sector - desirable.
• Excellent customer service skills and a strong commitment to customer satisfaction.
• A confident, proactive and results-driven approach to sales.
• Good knowledge of Microsoft Office packages.
• Excellent organisational skills with the ability to manage multiple priorities.
• A commitment to delivering high levels of internal and external customer satisfaction.
• A full UK driving licence.
• The flexibility to support other departments and adapt to business requirements.

Hours of Work

• Monday - Thursday: 8:30am - 5:00pm
• Friday: 8:00am - 4:30pm

The successful candidate must be flexible regarding working hours when required.

Salary & Benefits

• £30,000 per annum
• Annual commission-based bonus scheme