Telesales Executive

Pertemps Black Country Perms; West Midlands; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Annual commission-based bonus

Job summary

Pertemps West Bromwich is seeking an experienced Telesales Executive to join our established manufacturing client. You will develop strong customer relationships, generate new business and maximise sales opportunities.

You will support Sales Managers with quotes, appointments and orders, make outbound calls and maintain accurate CRM records while driving customer satisfaction across existing accounts. The role requires a proactive, results-driven approach and a full UK driving licence.

Qualifications

• At least 2 years' previous experience as a Telesales Executive.
• Strong interpersonal and communication skills.
• Experience within metals industry or electrical distribution sector - desirable.
• Excellent customer service skills and a commitment to customer satisfaction.
• A proactive and results-driven approach to sales.
• Good knowledge of Microsoft Office packages.
• Excellent organisational skills with the ability to manage multiple priorities.
• A full UK driving licence.
• Flexibility to support other departments.

Responsibilities

• Identify opportunities to enhance the customer experience and introduce the full range of products to customers.
• Support Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other admin requirements.
• Make outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
• Conduct monthly customer retention calls, prioritising zero-spend accounts and accounts with reduced spend.
• Maintain accurate CRM records of daily sales activities and customer interactions.
• Conduct regular competitor, product and market research with Sales Managers.
• Process customer orders accurately and efficiently.
• Manage and maintain existing customer accounts with high service levels.
• Collaborate with other departments and provide cross-functional support.

Skills

Telesales experience

Customer relations

Interpersonal skills

Microsoft Office

Tools

ACT database

Job description

Pertemps West Bromwich are currently recruiting for an experienced Telesales Executive to join our successful manufacturing client.

This is an exciting opportunity for a motivated and results-driven sales professional to join an established team. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.

Key Responsibilities

• Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
• Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
• Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
• Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
• Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
• Conducting regular competitor, product and market research in conjunction with the Sales Managers.
• Processing customer orders accurately and efficiently.
• Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
• Working collaboratively with other departments and providing support where required.

The Ideal Candidate

• At least 2 years' previous experience as a Telesales Executive - essential.
• Strong interpersonal and communication skills.
• Experience within the metals industry or electrical distribution sector - desirable.
• Excellent customer service skills and a strong commitment to customer satisfaction.
• A confident, proactive and results-driven approach to sales.
• Good knowledge of Microsoft Office packages.
• Excellent organisational skills with the ability to manage multiple priorities.
• A commitment to delivering high levels of internal and external customer satisfaction.
• A full UK driving licence.
• The flexibility to support other departments and adapt to business requirements.

Hours of Work

Monday - Thursday: 8:30am - 5:00pm
Friday: 8:00am - 4:30pm

The successful candidate must be flexible regarding working hours when required.

Salary & Benefits

£30,000 per annum

Annual commission-based bonus scheme

If you're an experienced sales professional looking for your next opportunity with a successful and established manufacturing business, we'd love to hear from you!