Telesales Executive

JAM Recruitment Ltd; Guns Village; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Commission bonus

Job summary

Pertemps Black Country Perms seeks an experienced Telesales Executive for a manufacturing client in West Bromwich. This full-time position offers £30,000 per annum.

You will cultivate customer relationships, generate new business, and maximise sales prospects. Duties include introducing clients to the full product range, supporting Sales Managers with quotations and appointment scheduling, and handling administrative tasks such as sample requests and delivery tracking.

Qualifications

• At least 2 years' telesales experience required.
• Strong interpersonal and communication skills.
• Experience within metals or electrical distribution is desirable.
• Excellent customer service and commitment to customer satisfaction.
• Proficient in Microsoft Office.
• Full UK driving licence.
• Flexible to support other departments and adapt to business requirements.
• Ability to manage multiple priorities.

Responsibilities

• Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
• Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
• Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
• Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
• Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
• Conducting regular competitor, product and market research in conjunction with the Sales Managers.
• Processing customer orders accurately and efficiently.
• Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
• Working collaboratively with other departments and providing support where required.

Skills

Telesales experience

Strong communication skills

MS Office skills

UK driving licence

Results-driven

Job description

Pertemps Black Country Perms seeks an experienced Telesales Executive for a manufacturing client in West Bromwich. This full-time position offers £30,000 per annum. You will cultivate customer relationships, generate new business, and maximise sales prospects. Duties include introducing clients to the full product range, supporting Sales Managers with quotations and appointment scheduling, and handling administrative tasks such as sample requests and delivery tracking. Outbound calls to prospective customers will utilise the ACT database. Prior telesales experience is essential, alongside strong communication skills and a results-driven approach. This role suits a professional adept at managing pipelines and contributing to commercial growth within an established team.

Pertemps West Bromwich are currently recruiting for an experienced Telesales Executive to join our successful manufacturing client. This is an exciting opportunity for a motivated and results-driven sales professional to join an established team. You will be responsible for developing strong customer relationships, generating new business and maximising sales opportunities.

Key Responsibilities

• Identifying opportunities to enhance the customer experience and introducing existing and potential customers to the full range of company products.
• Supporting Sales Managers and Directors with quotes, appointment bookings, sample requests, credit applications, events, delivery tracking and other administrative requirements.
• Making outbound calls to prospective customers using the ACT database to identify and develop new business opportunities.
• Conducting monthly customer retention calls, prioritising zero-spend accounts and customers where there has been a significant reduction in spend.
• Maintaining accurate and up-to-date CRM records, including all daily sales activities and customer interactions.
• Conducting regular competitor, product and market research in conjunction with the Sales Managers.
• Processing customer orders accurately and efficiently.
• Managing and maintaining existing customer accounts, ensuring high levels of service and satisfaction.
• Working collaboratively with other departments and providing support where required.

The Ideal Candidate

• At least 2 years' previous experience as a Telesales Executive – essential.
• Strong interpersonal and communication skills.
• Experience within the metals industry or electrical distribution sector – desirable.
• Excellent customer service skills and a strong commitment to customer satisfaction.
• A confident, proactive and results-driven approach to sales.
• Good knowledge of Microsoft Office packages.
• Excellent organisational skills with the ability to manage multiple priorities.
• A commitment to delivering high levels of internal and external customer satisfaction.
• A full UK driving licence.
• The flexibility to support other departments and adapt to business requirements.

Hours of Work Monday – Thursday: 8:30am – 5:00pm Friday: 8:00am – 4:30pm The successful candidate must be flexible regarding working hours when required.

• Salary £30,000 per annum.
• Annual commission-based bonus scheme.

If you're an experienced sales professional looking for your next opportunity with a successful and established manufacturing business, we'd love to hear from you!