Telesales Executive

Rightmove Careers; Newcastle upon Tyne; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Résumé du poste

Rightmove is seeking a Telesales Executive in Newcastle with a hybrid pattern (in-office Tue/Wed). You will call tenants to offer home-move products, aiming to maximise revenue while delivering an excellent customer experience. You will join a supportive team and report to the Sales Manager, developing your sales and product knowledge.

The role focuses on outbound telesales, targets, compliance training, and maintaining accurate lead data, with progression and team collaboration at its core.

Qualifications

• Proven ability to hit or exceed monthly sales targets.
• Excellent verbal and written communication skills.
• Capable of delivering outstanding customer experience.

Responsabilités

• Make outbound calls to tenants to promote home-move products.
• Hit monthly targets and KPIs.
• Provide outstanding customer experience to simplify the moving process.
• Attend relevant product and compliance training.
• Maintain accurate records in databases and lead portal.
• Explain regulatory requirements to tenants and follow processes.
• Collaborate with internal teams to improve tenant outcomes.

Connaissances

Sales drive

Resilience

Communication

Team player

Coachability

Agility

Pressure management

Description du poste

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Telesales Executive

Location: Newcastle (Hybrid working pattern of Tuesdays/Wednesdays in office)

Basic salary - £26,808, OTE £7,500 (uncapped and guaranteed for first 4 months)

As the UK's favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we're looking for a Telesales Executive to join our team.

You will speak directly to tenants to offer the opportunity to buy products that are valuable in the world of rentals - this includes TV & broadband packages, Utilities, removals and Contents Insurance. You will be instrumental in providing an outstanding customer experience.

You’ll be joining a supportive and collaborative team, who work together to reach their targets, help each other in developing their skills and celebrating their wins as team. You'll work closely with other Telesales Executives, and report into the Sales Manager in the team, building relationships with both internal and external stakeholders.

What you’ll be doing:

• Outbound calls to tenants to sell home-move products, understand customer needs and maximise sales revenue opportunities.
• Achieving monthly targets and KPI's.
• Provide an outstanding customer experience making the consumer's home moving experience as easy as possible.
• Attending relevant compliance, product, and service training.
• Recording information in relevant databases and ensuring the lead portal is kept up to date.
• Explaining compliance regulations to tenants and adhering to these processes.
• Liaising with internal teams and stakeholders to build relationships and share learnings to deliver the best outcomes for tenants.

We're looking for someone who:

• Has a natural drive to smash sales targets - hitting goals isn't enough, you're motivated to exceed them.
• Shows resilience that bounces back stronger every time - challenges don't knock you down, they power you up.
• Is a confident, clear, and approachable communicator - whether you're closing a deal or connecting with a teammate, you know how to make people feel heard and understood.
• Thrives as a true team player - you flourish in a supportive, dynamic environment where coaching and collaboration are the norm.
• Is curious and coachable - you're eager to learn, open to feedback and always looking for ways to sharpen your skills.
• Adapts with agility - when business needs shift, you pivot confidently and keep momentum going.
• Feels at home in a fast-paced environment - you're comfortable in the fast lane and know how to stay cool under pressure.

Life at Rightmove

Despite our growth, we've remained a friendly, supportive place to work, with employee #1 still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value...by delivering results and building trust with partners and consumers.
• We think bigger...by acting with curiosity and setting bold aspirations.
• We care deeply...by being real, having fun, and valuing diversity.
• We move together...by being one team - internally collaborative, externally competitive.
• We make a difference...by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we're a great place to work, we're clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you've read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.