Customer Support Executive

Rightmove Careers; Newcastle; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Private Medical Insurance

27 days holiday + volunteering days

Pension

Résumé du poste

Rightmove Landlord and Tenant Services (RLTS) is expanding its referencing team in Newcastle. You will manage tenant applications, speak daily with tenants and landlords, and ensure references are complete and accurate.

You’ll gather information, assess suitability, and produce final reports for letting agents, all while hitting turnaround targets. This role offers an opportunity to grow within a dynamic team, with an assessment day in Newcastle and a potential start after 30 November 2026.

Qualifications

• Strong phone manner and ability to help customers.
• Excellent communication and listening skills.
• Comfortable handling data, forms and references accurately.

Responsabilités

• Manage tenant applications from start to finish.
• Make and receive calls daily to gather information from tenants, landlords and employers.
• Chase references by email and phone to keep applications on track.
• Assess documents and references for financial suitability and criteria.
• Guide tenants through the referencing process and collect required information.
• Compile final reports and make recommendations to letting agents.
• Aim to meet turnaround times and deliver quality reports.

Connaissances

Natural communicator

Customer focused

Organised

Attention to detail

Target driven

Description du poste

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler,by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Are you passionate about delivering brilliant customer service and ready to take the next step in your career? Rightmove Landlord and Tenant Services (RLTS) is expanding, and we’re on the lookout for energetic and detail-driven people to join our dynamic referencing team from 30th November 2026.

We will be holding an assessment day in our Newcastle office on Tuesday 27th October

At RLTS, we work alongside letting agents to help find the right tenants for rental properties across the UK. Our team plays a key role in ensuring tenants are the right fit by gathering references, assessing financial suitability, and making informed recommendations. We’re growing, and that means plenty of opportunity for you to grow too!

This is more than just a job. It’s a chance to be part of a team that values your ideas, supports your development, and celebrates success together. If you’re ready to thrive in a fast-paced environment where your attention to detail and communication skills make a real impact, we’d love to hear from you.

What you’ll be doing

• Managing tenant applications from start to finish, ensuring everything is processed quickly and accurately.
• Making and receiving calls daily to gather information from tenants, landlords, and employers.
• Chasing references by email and phone, ensuring applications stay on track.
• Assessing documents and references to ensure tenants meet financial and suitability criteria.
• Guiding tenants through the referencing process and helping them provide the right information.
• Compiling final reports and making recommendations to letting agents.
• Hitting targets for turnaround times and completed reports.

Who you are

• A natural communicator – you’re confident on the phone and love helping people.
• Customer-focused – you’re passionate about delivering top-notch service.
• Organised and adaptable – you thrive in a fast-paced environment and can juggle multiple tasks.
• Detail-oriented – you spot things others might miss and take pride in accuracy.
• Driven to succeed – you’re motivated by hitting targets and being part of a successful team.
• Eager to learn – you welcome feedback and look for ways to grow.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value… by delivering results and building trust with partners and consumers.
• We think bigger… by acting with curiosity and setting bold aspirations.
• We care deeply… by being real, having fun, and valuing diversity.
• We move together… by being one team - internally collaborative, externally competitive.
• We make a difference… by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.