Telesales Executive - Tenant Services

Rightmove Careers; Newcastle; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid work pattern

Private Medical Insurance

Pension and Life Insurance

Holiday entitlement 27 days + 2 days

Employee Assistance Plan

Travel Loans / Bike to Work

Job summary

Rightmove is hiring a Telesales Executive in Newcastle. You will make outbound calls to tenants to offer rent-related products, aiming to hit targets while delivering an outstanding customer experience.

You will work in a supportive team, report to the Sales Manager, and split time between the office and remote work, with a hybrid pattern on Tuesdays and Wednesdays.

Qualifications

• Outbound calls to tenants to sell home-move products.
• Achieving monthly targets and KPI’s.
• Provide an outstanding customer experience.
• Attend relevant compliance, product, and service training.
• Record information in relevant databases and keep lead portal up to date.
• Explain compliance regulations and adhere to processes.

Responsibilities

• Outbound calls to tenants to sell home-move products and maximise revenue.
• Meet monthly targets and KPI’s.
• Deliver an outstanding customer experience throughout the home-move journey.
• Attend compliance, product and service training as required.
• Record information accurately in databases and lead portal.
• Explain regulations and ensure adherence in all interactions.
• Collaborate with internal teams to share learnings and improve outcomes.

Skills

Outbound calls

Target driven

Communication

Team player

Adaptable

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler,by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Telesales Executive

Location: Newcastle (Hybrid working pattern of Tuesdays/Wednesdays in office)

Basic salary - £26,808, OTE £7,500 (uncapped and guaranteed for first 4 months)

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Telesales Executive to join our team.

You will speak directly to tenants to offer the opportunity to buy products that are valuable in the world of rentals – this includes TV & broadband packages, Utilities, removals and Contents Insurance. You will be instrumental in providing an outstanding customer experience.

You’ll be joining a supportive and collaborative team, who work together to reach their targets, help each other in developing their skills and celebrating their wins as team. You’ll work closely with other Telesales Executives, and report into the Sales Manager in the team, building relationships with both internal and external stakeholders.

What you’ll be doing:

• Outbound calls to tenants to sell home-move products, understand customer needs and maximise sales revenue opportunities.
• Achieving monthly targets and KPI’s.
• Provide an outstanding customer experience making the consumer’s home moving experience as easy as possible.
• Attending relevant compliance, product, and service training.
• Recording information in relevant databases and ensuring the lead portal is kept up to date.
• Explaining compliance regulations to tenants and adhering to these processes.
• Liaising with internal teams and stakeholders to build relationships and share learnings to deliver the best outcomes for tenants.

We’re looking for someone who:

• Has a natural drive to smash sales targets – hitting goals isn’t enough, you’re motivated to exceed them.
• Shows resilience that bounces back stronger every time – challenges don’t knock you down, they power you up.
• Is a confident, clear, and approachable communicator – whether you’re closing a deal or connecting with a teammate, you know how to make people feel heard and understood.
• Thrives as a true team player – you flourish in a supportive, dynamic environment where coaching and collaboration are the norm.
• Is curious and coachable – you’re eager to learn, open to feedback and always looking for ways to sharpen your skills.
• Adapts with agility – when business needs shift, you pivot confidently and keep momentum going.
• Feels at home in a fast-paced environment – you’re comfortable in the fast lane and know how to stay cool under pressure.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Wecreatevalue… by delivering results and building trust with partners and consumers.
• Wethinkbigger… by acting with curiosity and setting bold aspirations.
• Wecaredeeply… by being real, having fun, and valuing diversity.
• Wemovetogether… by being one team - internally collaborative, externally competitive.
• Wemakea difference… by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work , we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over andthat you’ve read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.