Customer Support Executive

Rightmove; Newcastle upon Tyne; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Dental and optical plan

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Travel Loans / Bike to Work

Job summary

Rightmove is expanding its RLTS referencing team in Newcastle. You will handle tenant applications end-to-end, contacting tenants, landlords and employers to gather references and ensure financial suitability. The role focuses on accuracy, speed, and clear communication to help letting agents place the right tenants.

We value team players who are organised, eager to learn, and motivated by targets. This role offers hybrid working with in-office presence in Newcastle.

Responsibilities

• Manage tenant applications from start to finish, ensuring quick and accurate processing.
• Make and receive calls daily to gather information from tenants, landlords, and employers.
• Chase references by email and phone to keep applications on track.
• Assess documents and references to ensure financial and suitability criteria are met.
• Guide tenants through the referencing process and help them provide the right information.
• Compile final reports and make recommendations to letting agents.
• Aim to meet turnaround times and complete reports.

Skills

Natural communicator

Customer-focused

Organised and adaptable

Detail-oriented

Driven to succeed

Eager to learn

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Are you passionate about delivering brilliant customer service and ready to take the next step in your career? Rightmove Landlord and Tenant Services (RLTS) is expanding, and we’re on the lookout for energetic and detail-driven people to join our dynamic referencing team from 30th November 2026.

(We will be holding an assessment day in our Newcastle office on Tuesday 27th October)

At RLTS, we work alongside letting agents to help find the right tenants for rental properties across the UK. Our team plays a key role in ensuring tenants are the right fit by gathering references, assessing financial suitability, and making informed recommendations. We’re growing, and that means plenty of opportunity for you to grow too!

This is more than just a job. It’s a chance to be part of a team that values your ideas, supports your development, and celebrates success together. If you’re ready to thrive in a fast-paced environment where your attention to detail and communication skills make a real impact, we’d love to hear from you.

What you’ll be doing

• Managing tenant applications from start to finish, ensuring everything is processed quickly and accurately.
• Making and receiving calls daily to gather information from tenants, landlords, and employers.
• Chasing references by email and phone, ensuring applications stay on track.
• Assessing documents and references to ensure tenants meet financial and suitability criteria.
• Guiding tenants through the referencing process and helping them provide the right information.
• Compiling final reports and making recommendations to letting agents.
• Hitting targets for turnaround times and completed reports.

Who you are

• A natural communicator – you’re confident on the phone and love helping people.
• Customer-focused – you’re passionate about delivering top-notch service.
• Organised and adaptable – you thrive in a fast-paced environment and can juggle multiple tasks.
• Detail-oriented – you spot things others might miss and take pride in accuracy.
• Driven to succeed – you’re motivated by hitting targets and being part of a successful team.
• Eager to learn – you welcome feedback and look for ways to grow.

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value by delivering results and building trust with partners and consumers.
• We think bigger by acting with curiosity and setting bold aspirations.
• We care deeply by being real, having fun, and valuing diversity.
• We move together by being one team - internally collaborative, externally competitive.
• We make a difference by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work , we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process.