Telesales / Counter Sales

Lawsons Ltd.; Havant; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Company pension scheme

Life Assurance / Death in Service

My Reward platform (discounts, Wellbe​

Online GP access

Employee Assistance Programme

Training & development

Job summary

Lawsons Ltd. is recruiting a Telesales/Counter Sales colleague at AVS Havant to provide knowledgeable, friendly service to customers by phone and in branch.

You will handle product enquiries, quotations and orders, building positive relationships and supporting the branch to meet sales targets. The role combines telephone sales with face-to-face counter service, requires experience in timber/building materials, and offers a structured career with training and progression in a friendly,

Qualifications

• Experience in telesales or counter sales in a customer-facing role.
• Experience with timber, fencing, building materials, or builders’ merchants is essential.
• Strong telephone and face-to-face communication skills.
• Customer-focused approach with ability to build relationships.
• Accurate handling of orders, quotations and customer information.
• Comfort with prices and product details; good numeracy.
• Ability to manage multiple enquiries in a busy environment.

Responsibilities

• Respond to customer enquiries by phone and in person with accurate product information.
• Build relationships with new and existing customers through professional service.
• Identify requirements and recommend suitable products and solutions.
• Prepare quotations, process orders and follow up on enquiries and sales opportunities.
• Enter customer and order details into branch systems and maintain records.
• Check availability, pricing and delivery information; liaise with colleagues as needed.
• Support counter sales and assist customers with product selection and transactions.
• Resolve customer questions promptly; refer complex issues to the right colleague.
• Work with branch team to meet service standards and sales targets.
• Maintain a professional, welcoming counter area and support branch operations.

Skills

Telesales experience

Counter sales

Customer service

Phone sales

Product knowledge

Good listening

Administration

Numeracy

Team player

Job description

Lawsons is the UK’s largest independent supplier of timber, fencing and building materials, with branches and colleagues serving customers across London and the South East. We are recruiting for a Telesales / Counter Sales colleague at AVS Havant to help provide knowledgeable, friendly service to customers by phone and in branch.

Position Overview

We are looking for a confident, customer-focused sales colleague to support customers with product enquiries, quotations and orders. This varied role combines telephone sales with face-to-face counter service. You will build positive customer relationships, help identify the right products for each requirement and work closely with colleagues to support the smooth running of the branch.

Main Responsibilities

• Respond to customer enquiries by telephone and in person, providing helpful and accurate product information
• Build strong relationships with new and existing customers through professional, responsive service
• Identify customer requirements and recommend suitable products, alternatives and solutions
• Prepare quotations, process orders and follow up on enquiries and sales opportunities
• Accurately enter customer and order details into branch systems and maintain up-to-date records
• Check product availability, pricing and delivery information, liaising with colleagues where needed
• Support counter sales, including assisting customers with product selection and completing transactions
• Help resolve customer questions or issues promptly and refer more complex matters to the appropriate colleague
• Work with the branch team to meet service standards and contribute to sales targets
• Maintain a professional and welcoming counter area and undertake other reasonable duties to support branch operations

Essential Skills & Experience

• Experience in telesales, counter sales, customer service or a similar customer-facing role
• Experience with timber, fencing, building materials or a builders’ merchant is essential
• Confident telephone manner and clear, professional communication skills
• A customer-focused approach and the ability to build positive working relationships
• Good listening skills and the ability to understand customer needs and recommend appropriate solutions
• Accurate administration skills, including confidence handling orders, quotations and customer information
• Basic numeracy and confidence working with prices and product details
• Good organisation skills and the ability to manage competing enquiries in a busy environment
• A proactive, reliable and team-oriented approach
• Willingness to learn about products, systems and branch procedures

Working Hours, Salary & Benefits

• Working hours: Monday–Friday between 07:30–17:00, plus 1 in 2 Saturdays from 08:00–12:00
• Salary: £30,175 - £31,000 (depending on experience)
• Holiday: 25 days’ holiday plus UK Bank Holidays and an additional celebration day
• Company pension scheme
• Life Assurance / Death in Service
• My Reward benefits platform, including retail discounts, wellbeing support and Online GP access
• Employee Assistance Programme
• Training, development and genuine career progression
• Supportive, team-focused working environment

Why Join AVS Havant?

• Join a customer-focused branch team supporting local customers
• Enjoy a varied role combining telephone sales and in-branch customer service
• Develop your product knowledge and sales skills through training and experience
• Be part of a business that values customer service, teamwork and colleague wellbeing

Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you enjoy helping customers, communicating confidently and working as part of a team, we would like to hear from you. #MP