Sales and Customer Support Advisor

Confidential; Farnham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Company pension

23 days holiday

Staff discount

My Staff Shop platform

Cycle to work

Electric car schemes

Referral program

Sick pay after qualifying period

Job summary

Confidential in Farnham is seeking a Sales and Customer Support Advisor to join a friendly team in our newest store. You will interact with customers face to face and via telephone, converting queries into orders while providing product advice.

The role requires proven sales skills, strong customer service, and good PC knowledge. Training and an extensive benefits package are provided, including a discretionary bonus and pension scheme.

Qualifications

• Experience in retail environment and handling customer queries.
• Ability to convert queries into orders with excellent consumer advice.
• Good IT skills and ability to learn in-house purchasing systems.

Responsibilities

• Deliver exceptional customer service to walk-in customers and on the phone.
• Suggest best products, upsell where appropriate, and manage orders.

Skills

Sales experience

Customer service

PC skills

Tools

Microsoft Office

Purchasing systems

Job description

We are the UK s leading supplier of quality timber doors, a successful family run business looking for an enthusiastic Sales and Customer Support Advisor to provide outstanding service and advice to a range of customers, primarily customer facing. Working from our newest store in Farnham, which opened in November last year, you will be part of our professional and friendly team of 3. We offer a competitive salary, annual discretionary bonus, company pension, 23 days holiday, staff discount, My Staff Shop platform, cycle to work and Electric car schemes, Referral Program, sick pay after qualifying period.

You will be serving customers face to face and handling incoming telephone enquiries, and will be expected to professionally and efficiently deal with queries, converting them into orders whilst providing exceptional consumer advice on our products.

The role would candidates with previous experience working in the retail sector for companies like Carphone Warehouse, John Lewis, Currys, B&Q or similar. We are looking for candidates with proven sales experience and customer service skills who have the confidence to approach customers. You must have good PC skills and be a fast learner with the ability to retain product information, along with good telephone skills to follow up on orders.

Sales Duties

• Deliver excellent customer service that exceeds all customer s expectations.
• Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
• Dealing with customers orders and queries in a confident, efficient and professional manner.
• Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given).
• Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
• Matching the needs of the customer to the best product available, remembering upselling and stock levels.
• Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
• Resolving any customer issues/inquiries to a satisfactory conclusion.
• Keeping paperwork precise and clear so that tasks may be followed by colleagues (particularly whoever is covering for your day off).
• Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
• Ensure specific customer requirements (e.g. glass, rebating etc.) are processed efficiently, promptly and to meet delivery promise.
• Ensure all promises made to customers are realistic, achievable and are completed.
• Be prepared to deputise effectively in the absence of the Branch Manager or Assistant Manager.

General Duties

• Keep a customer friendly, working environment and follow the clear-desk policy at the end of each day.
• Prepare and assist with stocktakes adhering to Company procedure.
• Supplied company uniform to be worn at all times and kept neat, clean and presentable, ensuring work wear and appearance standards are adhered to.
• Assist with the training and development of all new recruits.
• Report any Health and Safety issues to your line manager.
• Take on any reasonable ad hoc duties to ensure the smooth running of The Company.

To be successful for the Sales and Customer Support Advisor role you will have proven sales experience selling an actual product and the desire to work in the retail sector interacting with customers face to face and by telephone and have a good knowledge of Microsoft and the ability to learn to use inhouse purchasing systems. You should have the ability to show customer service skills and be confident dealing with colleagues and customers. The role would suit candidates seeking to join a large, well established, and secure company who can offer full training and the chance to learn and develop. We are an excellent company to work for, joining an organisation that looks after its staff with an extensive benefit package and salary.