Telesales

Lawsons (Whetstone) Ltd; Romford; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Company pension

Life assurance

Benefits & discounts

Employee Assistance Programme

Training & progression

Team environment

Job summary

Lawsons (Whetstone) Ltd in Romford is recruiting a motivated Telesales professional to handle telephone enquiries, build relationships and drive sales of building materials to trade and retail customers. You will be confident on the phone, commercially aware and committed to excellent service while hitting sales targets.

The role covers inbound/outbound calls, order processing, quotations and proactive outbound sales, with strong emphasis on customer care and teamwork within the branch.

Qualifications

• Experience in telesales or internal sales is essential.
• Background in builders’ merchants or building materials is preferred.
• Confident telephone communicator with a customer-focused approach.

Responsibilities

• Handle inbound/outbound calls with trade and retail customers.
• Develop relationships and identify opportunities to increase sales.
• Provide product, price, availability and delivery information.
• Process orders accurately and confirm details.
• Promote products, offers and account facilities to meet targets.
• Follow up quotations and convert opportunities to orders.
• Collaborate with branch teams to fulfill orders on time.
• Maintain accurate customer, sales and order records.
• Resolve queries to a satisfactory outcome.
• Maintain up-to-date product knowledge and promotions.
• Adhere to sales, credit, data protection and health & safety policies.
• Support the branch team during busy periods.

Skills

Telesales

Internal sales

Sales administration

Customer service

Telephone manner

CRM systems

Microsoft Office

Build materials knowledge

Relationship building

Negotiation

Tools

CRM systems

MS Office

Job description

Role Overview

We are recruiting a motivated Telesales professional to join our branch in Romford. This customer-focused sales role involves handling telephone enquiries, developing customer relationships and generating sales of building materials to trade and retail customers. The successful candidate will be confident communicating by telephone, commercially aware and committed to providing excellent customer service while achieving sales targets.

Main Responsibilities

• Handle inbound and outbound telephone calls with trade, retail and account customers in a professional and helpful manner.


• Develop and maintain strong relationships with existing customers, identifying opportunities to increase sales and repeat business.


• Respond promptly to customer enquiries, providing accurate product, pricing, availability and delivery information.


• Process customer orders accurately, confirming product specifications, quantities, delivery requirements and payment details where required.


• Promote building materials, products, services, special offers and account facilities to meet customer needs and support branch sales.


• Generate new business through proactive outbound calling, following up quotations and re-engaging dormant or lapsed customers.


• Prepare and follow up quotations, converting suitable opportunities into confirmed orders.


• Work closely with branch colleagues, suppliers, transport teams and other departments to ensure customer orders are fulfilled accurately and on time.


• Check stock availability, lead times and product information, escalating queries or supply issues promptly when necessary.


• Maintain accurate customer, sales, quotation and order records on company systems.


• Resolve customer queries and complaints efficiently, taking ownership through to a satisfactory outcome.


• Achieve agreed sales, margin, call activity and customer service targets while maintaining a high standard of service.


• Keep up to date with product ranges, pricing, promotions, market developments and competitor activity.


• Follow company policies and procedures relating to sales, credit control, data protection, health and safety and customer service.


• Support the wider branch team during busy periods and contribute to a positive, professional and team-focused working environment.

Person Specification

• Previous experience in telesales, internal sales, sales administration, customer service or a similar telephone-based role.


• Experience within a builders’ merchants, construction, building materials, trade or distribution environment is essential.


• Confident and professional telephone manner, with the ability to build rapport and influence customer buying decisions.


• Customer focused, commercially aware and motivated to achieve sales and service targets.


• Strong communication and listening skills, with the ability to understand customer requirements and recommend suitable products.


• Organised and accurate, with good attention to detail when processing orders, quotations and customer information.


• Resilient and proactive, with the confidence to make outbound sales calls and follow up business opportunities.


• Good negotiation and problem-solving skills, with the ability to manage customer queries and resolve issues effectively.


• Comfortable using telephone systems, CRM or sales order systems and Microsoft Office applications.


• Ability to work collaboratively with branch colleagues, customers, suppliers and delivery teams.


• Reliable, adaptable and able to manage competing priorities in a fast-paced sales environment.


• Knowledge of building materials and trade customer requirements would be beneficial, although product training will be provided.

Working Hours, Salary And Benefits

• Working hours are Monday - Friday 07.30 - 17.00 plus 1 in 2 Saturdays 08.00 - 12.00.


• 25 days holiday entitlement plus 8 UK Bank Holidays and an additional celebration day.


• Competitive Salary (dependant on experience £33,000 - £38,000)


• Company pension scheme.


• Life Assurance / Death in Service.


• Employee benefits and discounts.


• Employee Assistance Programme.


• Training, development and genuine career progression.


• Supportive, team-focused working environment.

Why Join Our Romford Branch?

• Join an established builders’ merchants serving trade and retail customers across Romford and the surrounding area.


• Play an important role in generating sales and delivering excellent customer service by telephone.


• Build lasting relationships with trade customers, construction professionals and local businesses.


• Develop your product knowledge, telesales skills and career within the building materials sector.


• Be part of a supportive branch team where commercial performance, customer service and teamwork are prioritised.

Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates regardless of gender, age, background or experience. If you are a confident Telesales professional who enjoys building customer relationships, identifying sales opportunities and delivering excellent service, we would like to hear from you. #MP