Telesales / Counter Sales

Lawsons (Whetstone) Ltd; Maldon; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company pension

Life Assurance / Death in Service

My Reward benefits platform (discounts

Employee Assistance Programme

Training, development and career prog.

Supportive, team-focused environment

Job summary

Lawsons (Whetstone) Ltd is seeking an Internal Sales / Yard Operative at The Landscape Centre to combine customer service with hands-on yard work. You will help customers select landscaping products, process orders and support day-to-day yard operations.

You’ll work with customers and colleagues, keeping stock organized and ensuring a friendly, efficient service. Experience in a builders’ merchant or landscaping environment is highly valued.

Qualifications

• Experience in sales or customer service in a yard/warehouse.
• Experience in a builders’ merchant, garden centre, landscaping or construction environment is essential.
• Good numeracy and attention to detail when processing orders and payments.

Responsibilities

• Serving customers in person and by telephone, providing helpful product information and advice.
• Understanding customer requirements and recommending suitable landscaping products.
• Preparing quotations, processing sales orders and handling payments accurately.
• Checking product availability, prices and collection or delivery requirements.
• Building positive relationships with trade and retail customers.
• Supporting customers with product collections and loading purchases safely.
• Receiving, moving and organising stock around the yard.
• Keeping the yard and product displays tidy, accessible and well presented.
• Assisting with stock checks and reporting shortages, damage or discrepancies.
• Working with colleagues to prepare orders and coordinate customer collections.
• Handling customer queries and resolving issues promptly and professionally.
• Following company procedures for health and safety, manual handling and customer service.

Skills

Customer service

Sales experience

Yard operations

Health and safety

Tools

Forklift

Job description

About Us

Established in 1921,

Established in 1921, Lawsons is the largest independently owned timber, building, fencing and landscaping merchant in the South and East of England, with branches stretching from Lincolnshire to the South Coast. With over 100 years of experience, we pride ourselves on supplying high-quality products and providing exceptional service. Our success is built on our people, and we’re committed to creating a supportive working environment where colleagues can develop their skills and build long-term careers. We’re looking for a practical, customer-focused colleague to join the team as an Internal Sales / Yard Operative at The Landscape Centre.

The Role

This varied role combines internal sales and customer service with hands‑on yard duties. You’ll help customers find the right landscaping products, process orders and support the smooth day‑to‑day running of the yard.

You’ll work closely with customers and colleagues, keeping products organised and ready for collection while helping to deliver a friendly, efficient service.

Your responsibilities will include:

• Serving customers in person and by telephone, providing helpful product information and advice
• Understanding customer requirements and recommending suitable landscaping products
• Preparing quotations, processing sales orders and handling payments accurately
• Checking product availability, prices and collection or delivery requirements
• Building positive relationships with trade and retail customers
• Supporting customers with product collections and loading purchases safely
• Receiving, moving and organising stock around the yard
• Keeping the yard and product displays tidy, accessible and well presented
• Assisting with stock checks and reporting shortages, damage or discrepancies
• Working with colleagues to prepare orders and coordinate customer collections
• Handling customer queries and resolving issues promptly and professionally
• Following company procedures for health and safety, manual handling and customer service

What We’re Looking For

We’re looking for someone who is approachable, reliable and comfortable balancing customer service with practical outdoor work. You’ll enjoy working as part of a team and take care to work safely and accurately.

You’ll need:

• Experience in sales, customer service, a yard or warehouse, or a similar practical role
• Experience in a builders’ merchant, garden centre, landscaping or construction environment is essential
• An interest in landscaping products and the confidence to learn about the range
• Good communication skills and a friendly, professional approach to customers
• Good numeracy and attention to detail when processing orders and payments
• The ability to work outdoors and carry out hands‑on duties, including moving and handling products safely
• A positive, flexible approach and the ability to manage changing priorities
• The ability to work effectively as part of a busy team
• A strong commitment to health and safety
• Forklift experience or a current forklift licence would be an advantage

Why Join Lawsons?

At Lawsons, you’ll join an established, respected business with a proud history and a strong reputation in the timber, building, fencing and landscaping sectors.

This role offers the opportunity to build experience across internal sales, customer service and yard operations, while developing your product knowledge and contributing to the success of The Landscape Centre.

We’re committed to providing a friendly, supportive and team‑focused working environment where everyone can make a valuable contribution.

Working Hours, Salary & Benefits

• Working hours: Monday–Friday between 07:00–17:00, plus 1 in 2 Saturdays from 08:00–12:00
• Salary: Competitive, dependant on experience
• Holiday: 25 days’ holiday plus UK Bank Holidays and an additional celebration day
• Company pension scheme
• Life Assurance / Death in Service
• My Reward benefits platform, including retail discounts, wellbeing support and Online GP access
• Employee Assistance Programme
• Training, development and genuine career progression
• Supportive, team‑focused working environment

If you enjoy helping customers, are happy to get hands‑on in a yard and want to develop your knowledge of landscaping products, we’d love to hear from you.