Telephony Growth & Broker Relations Manager

Together; East Staffordshire; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Holiday entitlement 26 days + birthday

Private medical insurance

Matched pension contribution

Life assurance

Discounts (bar/restaurant)

Job summary

Charles Street Finance (CSF) is a specialist secured lender based in Cheadle, South Manchester. We are growing and seeking a Telephony Business Development Manager to build broker panels and drive new business.

You will oversee the sales pipeline, engage brokers and introducers by phone and email, and work with underwriting, legal, and operations to ensure a smooth client journey from application to drawdown. A strong track record in broker relationships and multi-tasking is essential.

Qualifications

• Business Development experience within Bridging Finance for a Specialist / Property Lender.
• Strong track record in target-driven environments with experience in internal sales or tele-sales.
• Proven ability to develop Broker relationships and generate new business.
• Ability to multi-task to ensure SLAs are met.
• Excellent communication, negotiation, and interpersonal skills.
• Self-starter with strong organisational skills and attention to detail.

Responsibilities

• Oversee the end-to-end sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient progression of deals.
• Proactively engage with clients, brokers, and introducers via phone and email to convert opportunities, issue terms, and secure commitments.
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off.
• Work closely with underwriting, legal, and operations teams to ensure a smooth client journey from application to drawdown.
• Identifying opportunities for repeat business and client retention.
• Contribute to sales strategy, process improvement, and training initiatives to enhance team effectiveness.

Skills

Business Development

Bridging Finance

Broker relationships

Sales pipeline

Negotiation

Communication

Organisation

Job description

Charles Street Finance (CSF) is a specialist secured lender based in Cheadle, South Manchester. We are growing and seeking a Telephony Business Development Manager to build broker panels and drive new business.

You will oversee the sales pipeline, engage brokers and introducers by phone and email, and work with underwriting, legal, and operations to ensure a smooth client journey from application to drawdown. A strong track record in broker relationships and multi-tasking is essential.