Telephony Business Development Manager - Bridging Finance

Charles Street Finance; East Staffordshire; On-site; GBP 40,000 - 70,000; Full time

Job summary

Charles Street Finance is seeking a Telephony Business Development Manager to build and manage broker relationships and drive new business opportunities. You will lead proactive outbound activity, engage clients, brokers and introducers by phone and email, and contribute to the sales strategy for a smooth client journey from application to drawdown.

You will identify barriers to conversion, implement improvement strategies, and actively pursue repeat business while maintaining strong

Qualifications

• Must have business development experience within bridging finance or specialist/property lending.
• Proven ability to develop Broker relationships and generate new business.
• Strong communication, negotiation and interpersonal skills; able to multi-task to meet SLAs.

Responsibilities

• Oversee end-to-end sales pipeline with accurate forecasting and progression of deals.
• Proactively engage brokers, introducers, clients by phone and email to convert opportunities and secure commitments.
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off.
• Collaborate with underwriting, legal and operations to ensure smooth journey from application to drawdown.
• Identify opportunities for repeat business and client retention.
• Contribute to sales strategy, process improvements and training initiatives.

Skills

Broker relationships

Telesales experience

Target-driven

Negotiation

Communication skills

Job description

Job Description

As a Telephony Business Development Manager, you will develop and manage strong relationships with brokers and introducers to generate new business opportunities through proactive outbound activity and an established professional network. This role will allow you to build your own broker panel and play a key role in driving new business for Charles Street.

As a Telephony Business Development Manager, we are looking for someone to:

• Oversee the end-to-end sales pipeline, ensuring timely follow-up, accurate forecasting, and efficient progression of deals
• Proactively engage with clients, brokers, and introducers via phone and email to convert opportunities, issue terms, and secure commitments
• Identify barriers to conversion and implement strategies to improve win rates and reduce drop-off
• Work closely with underwriting, legal, and operations teams to ensure a smooth client journey from application to drawdown
• Identifying opportunities for repeat business and client retention
• Contribute to sales strategy, process improvement, and training initiatives to enhance team effectiveness

Qualifications

Essential

• Business Development experience within Bridging Finance for a Specialist / Property Lender
• Strong track record in target-driven environments with experience in internal sales or tele-sales
• Proven ability to develop Broker relationships and generate new business
• Ability to multi-task to ensure SLAs are met
• Confidence to pursue leads and use sales techniques to overcome objections
• Excellent communication, negotiation, and interpersonal skills
• Self-starter with strong organisational skills and attention to detail

Desirable

• Existing Broker or Introducer network

Additional Information

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Charles Street embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

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