Telephone Operator

InterContinental Hotels Group; Street; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Telephone Operator to join their dynamic team. In this role, you'll be the voice of the hotel, ensuring that every guest interaction is handled with professionalism and charm. Your strong interpersonal skills and ability to multitask will be key in providing exceptional service. This is an exciting opportunity to work in a vibrant environment where your contributions will enhance the guest experience. If you're passionate about hospitality and ready to make a difference, this position could be your next great adventure.

Qualifications

• Experience in a luxury hotel or resort is preferred.
• Strong command of English and interpersonal skills are essential.

Responsibilities

• Attend to all incoming and outgoing calls professionally.
• Coordinate with departments to meet guest requirements.

Skills

Interpersonal Skills

Organizational Skills

Multitasking

Written and Spoken English

Additional Language

Tools

Opera PMS

Job description

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Telephone Operator, you will be responsible for attending to all incoming and outgoing calls in a professional and courteous manner. You will coordinate with the concerned departments and deal with guest requirements in a courteous, charming and professional manner.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Similar experience in a luxury hotel and/or resort
• Knowledge in Opera PMS is an advantage
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.