Night Receptionist - 20 hours

TN United Kingdom; Bristol; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a leading hotel group as a Night Receptionist, where you'll play a crucial role in delivering exceptional guest experiences. In this dynamic position, you will manage night shifts, ensuring smooth check-ins and check-outs while providing a welcoming atmosphere for guests. With opportunities for career progression and access to extensive training resources, this role offers a unique chance to grow within a vibrant hospitality environment. Enjoy competitive benefits and be part of a team that values every moment, making a difference in guests' experiences every day.

Benefits

Competitive compensation

Development opportunities

Contributory pension scheme

Complimentary meals on duty

Access to leisure facilities

28 days of holiday for full-time staff

Qualifications

• Flexibility and a positive attitude are essential.
• Attention to detail and strong communication skills are vital.

Responsibilities

• Manage check-ins and check-outs during night shifts.
• Ensure guest satisfaction and smooth department operations.

Skills

Flexibility

Attention to detail

Creative problem-solving

Strong verbal communication

Customer service

Education

Experience in a similar role

Job description

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About Radisson Hotel Group

Radisson Hotel Group is one of the world's largest hotel groups, featuring ten distinctive hotel brands with over 1,160 hotels in operation and under development across more than 95 countries. Our overarching brand promise is "Every Moment Matters," supported by our signature "Yes I Can!" service ethos.

People are at the core of our success. Our team members are true Moment Makers, embodying our culture, spirit, environment, and opportunities that empower you to excel every day, everywhere. Together, we make Every Moment Matter.

Position: Night Receptionist - 20 hours per week

We are seeking a dedicated Night Receptionist to join our dynamic team at Radisson Hotel Group.

What We Offer

• Competitive compensation and benefits, including special rates for team members and their friends and families.
• Development opportunities through Radisson Academy, including an individual development plan and access to over 20,000 learning modules.
• Participation in Responsible Business initiatives, creating shared value and fostering sustainability.
• Contributory pension scheme and Life Assurance.
• Complimentary meals on duty, uniform, and access to Employee Assistance Programme.
• Opportunities for career progression and 28 days of holiday for full-time staff.
• Free access to leisure, pool, and gym facilities during off-peak times where applicable.

The Night Receptionist Role

The front office team is vital in delivering exceptional guest experiences. As a Night Receptionist, you will:

• Enjoy the vibrant pace of night shifts, managing check-ins, check-outs, and everything in between.
• Ensure guests' journey and experience are anticipated and delivered at the highest level.
• Exude patience and empathy, hosting guests with a welcoming personality.
• Work proactively to ensure guest satisfaction and smooth department operations.

Desired Qualities

• Flexibility and a positive "Yes I Can!" attitude.
• Attention to detail and creative problem-solving skills.
• Passion for delivering extraordinary service.
• Ability to work collaboratively to ensure guest satisfaction.
• Strong verbal communication skills.
• Experience in a similar role is beneficial but not essential.

About Our Hotels

The Radisson portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Park Plaza, Park Inn by Radisson, Country Inn & Suites by Radisson, and prizeotel, all under one umbrella.

Located in the iconic 18-storey Radisson Blu Hotel in Bristol, our hotel offers a prime location near attractions like the Hippodrome Theatre, Cabot Circus Shopping Centre, and more. With 176 modern rooms, an on-site restaurant, bar, and meeting rooms, we provide excellent services and facilities for our guests.