Reception Manager

HCB Widdows Mason; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Reception Manager to lead their front-of-house team. This pivotal role ensures the reception area runs smoothly, providing a welcoming environment for clients and visitors. You'll oversee daily operations, manage and train staff, and serve as the primary contact for client inquiries. With a focus on excellent customer service and effective communication, you will also coordinate appointments and maintain a tidy reception area. If you have strong leadership skills and a customer-focused attitude, this opportunity offers a chance to shine in a supportive and professional setting.

Benefits

25 days holiday plus Bank Holidays

Holiday bonus scheme (up to 12 additional days leave)

Pension scheme

Parking (first come first served)

Comprehensive training and development opportunities

Cycle to work scheme

Firm funded eye tests

Medicash Plan

Qualifications

• Proven experience in a managerial or supervisory role within a reception or administrative environment.
• Strong leadership skills with the ability to motivate and develop a team.

Responsibilities

• Overseeing daily operations of the reception area, ensuring high service levels.
• Managing and training reception staff, fostering a positive teamwork culture.

Skills

Leadership Skills

Customer Service

Communication Skills

Organizational Skills

Microsoft Office

Tools

Reception Management Systems

Microsoft Office (Word, Excel, Outlook)

Job description

HCB Widdows Mason is seeking an experienced and dynamic Reception Manager to lead our front-of-house team. This role is essential for ensuring that our reception area operates smoothly and efficiently while providing a welcoming atmosphere for clients and visitors alike.

Your key responsibilities will include:

• Overseeing the daily operations of the reception area, ensuring a high level of service is delivered at all times
• Managing and training reception staff, fostering a positive teamwork culture
• Serving as the primary point of contact for client inquiries, ensuring excellent customer service and effective communication
• Coordinating appointment scheduling and managing the calendars of key staff members
• Ensuring the reception area is tidy, organized, and well-presented
• Implementing and maintaining effective procedures to streamline operations
• Managing incoming calls and directing them appropriately, as well as handling incoming and outgoing mail
• Assisting with the planning and coordination of events and meetings as required
  
  
  

Requirements

• Proven experience in a managerial or supervisory role within a reception or administrative environment
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Exceptional organisational capabilities and attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook) and reception management systems
• Ability to handle multiple tasks and work effectively under pressure
• Professional appearance and a customer-focused attitude
  
  
  

Benefits

Competitive salary dependent on experience

25 days holiday plus Bank Holidays

Holiday bonus scheme ( up to 12 additional days leave)

Pension scheme

Parking (on a first come first served basis)

Comprehensive training and development opportunities including support to study for professional qualifications

Cycle to work scheme

Firm funded eye tests

Medicash Plan