Customer Experience & Reservations Agent

Socket.dev; Exeter; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

22 days holiday

Free onsite parking

Free onsite gym

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Job summary

Thrifty is seeking a Customer Service Agent at our Exeter Head Office. You will handle inbound and outbound calls, create an exceptional customer experience, and build trusting relationships with National Account customers while ensuring accurate data recording.

No prior experience is necessary as full training is provided. This is an office-based role with a 40-hour week and Saturday rota, supporting our growing UK leasing operation.

Qualifications

• No prior experience required; full training provided.
• Office-based role in Exeter Head Office.
• 40 hours per week with Saturdays on a rota.

Responsibilities

• Provide outstanding customer service with strong communications.
• Monitor inboxes and respond to emails promptly.
• Resolve customer complaints to satisfaction.
• Process data accurately using inhouse systems.
• Answer calls and promptly resolve requests or queries.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

IT literacy

Tools

Inhouse systems

Job description

Thrifty is seeking a Customer Service Agent at our Exeter Head Office. You will handle inbound and outbound calls, create an exceptional customer experience, and build trusting relationships with National Account customers while ensuring accurate data recording.

No prior experience is necessary as full training is provided. This is an office-based role with a 40-hour week and Saturday rota, supporting our growing UK leasing operation.