Telephone Business Development Manager

Enra Group; Watford; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

Private medical healthcare

25 days’ annual leave

Paid volunteering days

Host of additional benefits

Job summary

West One Loans in Watford, UK, is seeking an experienced Telephone Business Development Manager to own broker relationships, drive new mortgage business, and support BDMs in achieving targets.

The role emphasizes proactive calls, introducer engagement, and accurate CRM reporting to sustain growth and regulatory compliance in a fast-paced lending environment.

Qualifications

• Previous experience in a sales-focused role is desirable.
• Excellent communication and relationship-building.
• Ability to manage multiple tasks and meet SLAs.

Responsibilities

• Develop relationships with allocated intermediaries to drive new mortgage business.
• Collaborate with BDMs to achieve product targets and promote West One products.
• Maintain CRM records and track activity.
• Handle inquiries and pass required competency tests after induction.
• Meet SLAs through multitasking and time management.

Skills

Call handling

Active listening

Influencing

Communication

Self-motivated

Team player

Tools

Outlook

Excel

PowerPoint

CRM systems

Job description

Are you an experienced Telephone Business Development Manager who enjoys taking ownership, supporting others, and has experience within business development, mortgage lending or intermediary relationship management?

Do you thrive in a fast-paced lending environment where broker relationships, risk appetite, and regulatory compliance are equally important?

If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

• Create, manage, and develop relationships through proactive telephone contact with allocated intermediaries to drive new mortgage business


• Work collaboratively with BDMs to achieve product targets; promote West One products to new and lapsed businesses and deliver key account management


• Build introducer relationships to deliver agreed new business targets


• Support BDMs with full case management for broker partners — including outbound sales, inbound enquiries, chasing terms and deals, meeting booking, and proactive account targeting


• Identify suitable firms to partner with alongside regional BDMs


• Maintain accurate, up-to-date records within CRM and reporting systems, capturing all discussions and activity


• Contact potential new brokers to introduce and build business


• Keep intermediaries updated on new products, features, and service developments to maintain front-of-mind awareness


• Respond to introducer enquiries and handle incoming new business opportunities


• Complete and pass required internal competency tests following induction


• Meet agreed SLAs through effective multitasking and time management

Skills & Competencies

• Confident to pursue leads and constructively overcome objections


• Excellent call handling, active listening, and influencing skills


• Ability to analyse and present complex information clearly, relevantly, and engagingly


• Strong written and verbal communication


• Proactive — able to work on own initiative, independently, and as part of a wider team


• PC literate — proficient in Outlook, Word, Excel, and PowerPoint

Knowledge & Qualifications

• Previous experience in a sales-focused role is highly desirable

Personal Attributes

• Self-motivated, enthusiastic, and driven to deliver results


• Naturally adept at building and sustaining professional relationships

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

• private medical healthcare


• 25 days’ annual leave


• paid volunteering days


• host of additional benefits