Telephone Business Development Manager - Bridging

Enra Group; Watford; On-site; GBP 35,000 - 55,000; Full time

Job summary

West One Loans is seeking an experienced Telephone Business Development Manager to drive new business through introducers in the Watford area. You will own broker relationships, assess opportunities, and progress enquiries into applications within SLA.

You will work closely with the regional BDM to maximise sales and keep HubSpot CRM updated with all activities, ensuring product knowledge and market awareness remain current.

Qualifications

• Experience in a sales/BD role is beneficial.
• Knowledge of bridging finance or lending products is desirable.
• Good command of MS Office and CRM tools.

Responsibilities

• Proactively engage introducers to generate new business opportunities.
• Present Bridging product propositions and USPs to brokers.
• Maintain up-to-date CRM records with discussions and next steps.
• Follow up on terms and progress applications within SLA.
• Support field BDM to maximise sales within the region.

Skills

Telephone sales

Relationship building

Multi-tasking

Sales techniques

Communication

Tools

HubSpot CRM

Job description

Are you an experienced Telephone Business Development Manager who enjoys taking ownership, supporting others, and has experience within Bridging Finance?

Do you thrive in a fast-paced lending environment where broker relationships, risk appetite, and regulatory compliance are equally important?

If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

• To create, manage and develop relationships with introducers to achieve new business targets.
• Have expert knowledge of West One's Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA's.
• Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities.
• Speaking to our introducers and handling new business enquiries.
• Ensuring that any reports/CRM system is kept up to date, accurately recording the discussions/activities.
• Ensure that our products are front-of-mind and that all intermediaries are updated about new products and features.
• Ensure up to date knowledge of firm's products and criteria which is essential to the role.
• Ensure up to date knowledge of competition (e.g. products, criteria, etc) which is essential to the role.
• Maintain knowledge of general market as applicable/where enables and/or impacts sales e.g., basic mortgage definitions, current mortgage market trends/news.
• Key tasks include:
  • Proactivity calling new/existing/lapsed intermediaries to engage them with West One's Bridging products
  • Carry out thorough fact find with the intermediary to asses the size of the opportunity and identify appropriate firms to work with the field BDM
  • Book meetings with intermediaries via teams to present our Bridging proposition and our USPs
  • Assess enquiries via telephone and email and identify sales opportunities, develop expertise in deal structuring in order to produce terms/quotes
  • Understand and be able to articulate the product features and benefits across Bridging products
  • Follow up on terms issued within SLA in order to progress them into applications, handling objections in order to win the deal
  • Make introductions to new firms registering with West One and ensure they are aware of key contacts for enquiries/support in that region
  • Keep intermediaries informed on changes to our Bridging products, including but not limited to criteria, pricing, processes via telephone or email
  • Support field BDM with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected
  • Ensure all activity is logged in Hubspot (our CRM system)

Skills & Competencies

• Pass internal competency tests post induction.
• Good telephone manner, able to articulate yourself in a clear way
• Able to develop successful working relationships and build trust and confidence with intermediaries
• Ability to multi-task to ensure SLA's are met.
• Confidence to pursue leads and use sales techniques to overcome objections.Excellent call handling, listening, and influencing skills.

Knowledge & Qualifications

• Previous experience within a sales role would be highly desirable.
• Knowledge of bridging finance required.
• PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.

Personal Attributes

• Good attention to detail and able to analyse and present complex information in a clear, relevant and interesting way.
• Self-motivated and enthusiastic with the drive to succeed and deliver results.
• Strong communication both written and verbal.
• Proactive team player - ability to work on own initiative, solo and as part of a team.
• Punctual, well organised with good administration skills.

Why Join Us?

At West One Loans, we're growing fast and looking for ambitious people who want to be part of our exciting journey. We'll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days' annual leave, paid volunteering days, and a host of additional benefits.