Telephone Business Development Manager

West One Loans; Watford; On-site; GBP 35,000 - 52,000; Full time

Job summary

West One Loans is seeking an experienced Telephone Business Development Manager to own and grow broker relationships, drive new mortgage business, and support product targets through proactive outreach. You will work with regional BDMs to promote offerings, manage case workflows, and maintain high service levels.

Role focuses on intermediary relationship management, proactive outreach, and effective use of CRM systems to track activity and results.

Qualifications

• Previous experience in a sales-focused role is desirable.
• Excellent communication and interpersonal skills essential for intermediary relationships.
• Ability to manage relationships with brokers and drive new mortgage business.

Responsibilities

• Create, manage, and develop relationships with allocated intermediaries to drive new mortgage business.
• Collaborate with BDMs to promote products and deliver account management.
• Build introducer relationships to achieve targets.
• Support BDMs with case management and outbound/inbound activities.
• Maintain accurate CRM records of discussions and activity.
• Contact potential brokers to introduce and develop business.
• Keep intermediaries updated on products and service developments.
• Respond to inquiries and handle new business opportunities.
• Meet SLAs through multitasking and time management.

Skills

Lead pursuit

Objection handling

Call handling

Active listening

Influencing

Information presentation

Written communication

Verbal communication

Self-motivated

Team player

PC literacy

Tools

Outlook

Word

Excel

PowerPoint

Job description

Are you an experienced Telephone Business Development Manager who enjoys taking ownership, supporting others, and has experience within business development, mortgage lending or intermediary relationship management?

Do you thrive in a fast-paced lending environment where broker relationships, risk appetite, and regulatory compliance are equally important?

If this sounds like you, then this could be the perfect next step in your career.

Key Accountabilities

• Create, manage, and develop relationships through proactive telephone contact with allocated intermediaries to drive new mortgage business
• Work collaboratively with BDMs to achieve product targets; promote West One products to new and lapsed businesses and deliver key account management
• Build introducer relationships to deliver agreed new business targets
• Support BDMs with full case management for broker partners — including outbound sales, inbound enquiries, chasing terms and deals, meeting booking, and proactive account targeting
• Identify suitable firms to partner with alongside regional BDMs
• Maintain accurate, up-to-date records within CRM and reporting systems, capturing all discussions and activity
• Contact potential new brokers to introduce and build business
• Keep intermediaries updated on new products, features, and service developments to maintain front-of-mind awareness
• Respond to introducer enquiries and handle incoming new business opportunities
• Complete and pass required internal competency tests following induction
• Meet agreed SLAs through effective multitasking and time management

Skills & Competencies

• Confident to pursue leads and constructively overcome objections
• Excellent call handling, active listening, and influencing skills
• Ability to analyse and present complex information clearly, relevantly, and engagingly
• Strong written and verbal communication
• Proactive — able to work on own initiative, independently, and as part of a wider team
• PC literate — proficient in Outlook, Word, Excel, and PowerPoint

Knowledge & Qualifications

• Previous experience in a sales-focused role is highly desirable

Personal Attributes

• Self-motivated, enthusiastic, and driven to deliver results
• Naturally adept at building and sustaining professional relationships

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career.

Alongside this, we offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.

If you’re ready to build your career with a Specialist Lender and make an impact.

At Enra we believe that working together collaboratively is the best way to serve our customers and develop our colleagues. We are very focused on developing and maintaining our culture and remaining dedicated to the CREDIT values on which Enra was built: Customers, Results, Energy, Development, Invention and Teamwork. We live and breathe these values every day and want to ensure they underpin our future success. So, if you want to build a career in specialist finance, with an employer focused on providing brilliant customer service, lending responsibly, and creating a great office environment to develop its people, then look no further than Enra.