Telephone Advisor

First Home Improvements; Tipner; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Part-time hours

Flexible working hours

Weekly pay

Full training provided

Immediate start

Friendly team

Small, close-knit team

Job summary

First Home Improvements is recruiting Telephone Advisors for flexible part-time work in a friendly, supportive office environment. You will talk with customers and help arrange appointments with our experienced representatives.

No prior contact centre experience is required; full training and ongoing support are provided to help you succeed. You’ll be part of a small team and work to fit around family commitments and busy schedules.

Qualifications

• No prior contact centre experience required; full training provided.
• Strong communication and customer-service mindset is essential.
• Able to work as part of a small team and manage appointments.

Responsibilities

• Speaking with customers over the telephone.
• Handling customer enquiries in a friendly and professional manner.
• Booking appointments with customers.
• Confirming and arranging appointments.
• Completing various customer paperwork and updating information.
• Maintaining accurate customer records.
• Working closely with the wider team to ensure appointments are organised efficiently.

Skills

Friendly and approachable

Confident speaking on the phone

Reliable and organised

Job description

We are currently recruiting for Telephone Advisors to join the team of a highly successful and well-established home improvement company. This is a fantastic opportunity for someone looking for a flexible part-time position within a friendly, supportive office environment. You will be working as part of a small team, speaking with customers and helping to arrange appointments with our experienced representatives.

Your day-to-day responsibilities will include:

• Speaking with customers over the telephone
• Handling customer enquiries in a friendly and professional manner
• Booking appointments with customers
• Confirming and arranging appointments
• Completing various customer paperwork and updating information
• Maintaining accurate customer records
• Working closely with the wider team to ensure appointments are organised efficiently

No previous experience is necessary. Full training will be provided, along with ongoing support to help you become confident and successful in the role.

What We're Looking For We are looking for someone who is:

• Friendly and approachable
• Confident speaking to people over the phone
• Reliable and organised
• Comfortable working as part of a small team
• Professional and polite when speaking with customers
• Keen to learn and develop new skills

You don't need previous contact centre or telephone experience. Full training is provided, so this could be a great opportunity for someone looking to get into an office-based customer service role.

If you're friendly, confident on the phone and looking for a flexible part-time opportunity with a company that will provide full training and support, we'd love to hear from you.

The flexible nature of the position makes it particularly well suited to people who need work that can fit around family commitments, other responsibilities or a busy lifestyle.

• Earning from £19,000 plus
• Daily Bonuses + Incentives
• Part-time hours
• Flexible working hours
• Immediate start available
• Full training provided
• Weekly pay
• Friendly and supportive working environment
• Small, close-knit team
• Opportunity to join a successful and growing home improvement compan