Telematics Engineer

Daisy Communications; Nelson; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Extra day off on birthday or wedding

£500 referral bonus

Professional development

Eye care vouchers

Medicash membership discounts

Virgin media and O2 deals

Discounts at 1,200 retailers

Job summary

Daisy Communications Limited in Nelson is seeking a Telematics Engineer to provide expert technical support for telematics devices and software platforms. This role focuses on ensuring high levels of service and customer satisfaction while handling fault troubleshooting and deployments.

You will configure devices, manage installations, and maintain detailed records. The package includes strong holiday entitlement and bonus opportunities, with career development support within a growing telecoms

Qualifications

• Previous experience in a technical support, customer service, or helpdesk environment.
• Experience troubleshooting hardware, software, or connectivity issues.
• Familiarity with ticketing systems and service management processes.
• Experience managing stock, equipment, or logistics processes.
• Proficient in Microsoft Office applications and customer support systems.

Responsibilities

• Provide first line and second-line technical support for customers experiencing faults or issues with telematics devices and associated software platforms.
• Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal customer downtime.
• Respond to customer enquiries via phone, email, and ticketing systems, delivering professional and customer-focused support.
• Configure, provision, and test telematics devices prior to deployment, ensuring equipment is fully operational and accurately programmed.
• Prepare and dispatch telematics equipment and installation kits for new customer orders, maintaining accuracy and quality standards.
• Maintain detailed records of support cases, installations, and device inventories, ensuring all information is accurately documented.
• Liaise with internal teams, suppliers, and installation partners to coordinate fault resolution, repairs, replacements, and customer implementations.
• Monitor telematics system performance and identify recurring issues, providing feedback and recommendations to improve service reliability and customer experience.

Skills

Technical support

Helpdesk experience

Hardware issues

Software troubleshooting

Ticketing systems

Stock management

MS Office

Customer service

Job description

Exciting news from us at Daisy: we’re re-branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for a Telematics Engineer to provide expert technical support for customers using telematics and vehicle tracking solutions, ensuring a high level of service and customer satisfaction.

Job Title: Technology Engineer - Telematics
Salary: Up to £27,000.00 per annum
Location: Nelson
Hours of work: Monday to Friday, working between the hours of 8am an 6pm (37.5 hours)

What You’ll Be Doing

As a Telematics Engineer, you will:

• Provide first line and second-line technical support for customers experiencing faults or issues with telematics devices and associated software platforms.
• Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal customer downtime.
• Respond to customer enquiries via phone, email, and ticketing systems, delivering professional and customer-focused support.
• Configure, provision, and test telematics devices prior to deployment, ensuring equipment is fully operational and accurately programmed.
• Prepare and dispatch telematics equipment and installation kits for new customer orders, maintaining accuracy and quality standards.
• Maintain detailed records of support cases, installations, and device inventories, ensuring all information is accurately documented.
• Liaise with internal teams, suppliers, and installation partners to coordinate fault resolution, repairs, replacements, and customer implementations.
• Monitor telematics system performance and identify recurring issues, providing feedback and recommendations to improve service reliability and customer experience.

What We’re Looking For

• Previous experience in a technical support, customer service, or helpdesk environment.
• Experience troubleshooting hardware, software, or connectivity issues.
• Familiarity with ticketing systems and service management processes.
• Experience managing stock, equipment, or logistics processes.
• Proficient in Microsoft Office applications and customer support systems.

What’s in it for you

Our ethos is simple:the more you put in, the more you get out.

What we Offer:

25 days holiday+ bank holidays, with an extra day for each year of service (up to 30 days!)
An extra day offon your birthday or if you're getting married
£500 referral bonus– bring great people, get rewarded!
Professional development– training and support to help you grow
Eye care vouchersanddiscounted Medicash membershipfor healthcare savings
Exclusive Virgin media and O2 dealsfor you and your family/friends
Exclusive discounts and savingsat over 1,200 retailers

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Telematics Engineer, this is your chance to make a real impact.

The Company

We’re Daisy, the largest independent telecoms company in the UK.

We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers.

Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We’re proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress.

Across all our offices, you’ll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Daisy Communications Limited
Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.
Registered Number: 04145329
Daisy Communications Ltd is authorised and regulated by the Financial Conduct Authority Firm Reference Number 718842