Telematics Support Engineer — Drive Reliable Tech

Daisy Communications; Nelson; Vor Ort; GBP 23.000 - 31.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Extra day off on birthday or wedding

£500 referral bonus

Professional development

Eye care vouchers

Medicash membership discounts

Virgin media and O2 deals

Discounts at 1,200 retailers

Zusammenfassung

Daisy Communications Limited in Nelson is seeking a Telematics Engineer to provide expert technical support for telematics devices and software platforms. This role focuses on ensuring high levels of service and customer satisfaction while handling fault troubleshooting and deployments.

You will configure devices, manage installations, and maintain detailed records. The package includes strong holiday entitlement and bonus opportunities, with career development support within a growing telecoms

Qualifikationen

• Previous experience in a technical support, customer service, or helpdesk environment.
• Experience troubleshooting hardware, software, or connectivity issues.
• Familiarity with ticketing systems and service management processes.
• Experience managing stock, equipment, or logistics processes.
• Proficient in Microsoft Office applications and customer support systems.

Aufgaben

• Provide first line and second-line technical support for customers experiencing faults or issues with telematics devices and associated software platforms.
• Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal customer downtime.
• Respond to customer enquiries via phone, email, and ticketing systems, delivering professional and customer-focused support.
• Configure, provision, and test telematics devices prior to deployment, ensuring equipment is fully operational and accurately programmed.
• Prepare and dispatch telematics equipment and installation kits for new customer orders, maintaining accuracy and quality standards.
• Maintain detailed records of support cases, installations, and device inventories, ensuring all information is accurately documented.
• Liaise with internal teams, suppliers, and installation partners to coordinate fault resolution, repairs, replacements, and customer implementations.
• Monitor telematics system performance and identify recurring issues, providing feedback and recommendations to improve service reliability and customer experience.

Kenntnisse

Technical support

Helpdesk experience

Hardware issues

Software troubleshooting

Ticketing systems

Stock management

MS Office

Customer service

Jobbeschreibung

Daisy Communications Limited in Nelson is seeking a Telematics Engineer to provide expert technical support for telematics devices and software platforms. This role focuses on ensuring high levels of service and customer satisfaction while handling fault troubleshooting and deployments.

You will configure devices, manage installations, and maintain detailed records. The package includes strong holiday entitlement and bonus opportunities, with career development support within a growing telecoms