Telematics Engineer

Daisy Group; Nelson; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Birthday day off

£500 referral bonus

Professional development

Eye care vouchers

Virgin Media/O2 deals

Retail discounts

Job summary

Daisy Group, soon rebranding to O2 Business, is seeking a Telematics Engineer to deliver expert technical support for customers using telematics and vehicle tracking solutions.

Join a team focused on reliability, clarity, and speed, offering a chance to contribute to service improvements while supporting deployments and installations across the business.

Qualifications

• Previous experience in a technical support or helpdesk role.
• Experience diagnosing hardware, software, or connectivity issues.
• Familiarity with ticketing systems and service management.
• Experience managing stock or logistics processes.
• Proficient with Microsoft Office and customer support tools.

Responsibilities

• Provide first line and second-line technical support for customers.
• Diagnose and troubleshoot hardware, software, and connectivity issues.
• Respond to customer inquiries via phone, email, and ticketing systems.
• Configure, provision, and test telematics devices prior to deployment.
• Prepare and dispatch telematics equipment and installation kits.
• Maintain detailed records of support cases and inventories.
• Coordinate fault resolution with internal teams, suppliers, and partners.
• Monitor system performance and identify recurring issues.

Skills

Technical support

Customer service

Troubleshooting

Stock management

Communication

Tools

Ticketing systems

Microsoft Office

Inventory software

Job description

Exciting news from us at Daisy: we’re re-branding to O2 Business! Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand! As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed. We’re incredibly excited about this next step in our journey and you could be on that journey too. We’re looking for a Telematics Engineer to provide expert technical support for customers using telematics and vehicle tracking solutions, ensuring a high level of service and customer satisfaction.

Hours of work

Monday to Friday, working between the hours of 8am an 6pm (37.5 hours)

What You'll Be Doing

• Provide first line and second-line technical support for customers experiencing faults or issues with telematics devices and associated software platforms.
• Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and minimal customer downtime.
• Respond to customer enquiries via phone, email, and ticketing systems, delivering professional and customer-focused support.
• Configure, provision, and test telematics devices prior to deployment, ensuring equipment is fully operational and accurately programmed.
• Prepare and dispatch telematics equipment and installation kits for new customer orders, maintaining accuracy and quality standards.
• Maintain detailed records of support cases, installations, and device inventories, ensuring all information is accurately documented.
• Liaise with internal teams, suppliers, and installation partners to coordinate fault resolution, repairs, replacements, and customer implementations.
• Monitor telematics system performance and identify recurring issues, providing feedback and recommendations to improve service reliability and customer experience.

What We’re Looking For

• Previous experience in a technical support, customer service, or helpdesk environment.
• Experience troubleshooting hardware, software, or connectivity issues.
• Familiarity with ticketing systems and service management processes.
• Experience managing stock, equipment, or logistics processes.
• Proficient in Microsoft Office applications and customer support systems.

What's in it for you

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you're getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As a Telematics Engineer, this is your chance to make a real impact.