Telecoms Network & Admin Coordinator

Brink's Inc; Wales; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 21 days (22 after 1 year)

Salary Sacrifice Pension

Wellbeing program with counselling

Life insurance (4x salary)

Career progression and training

Job summary

NoteMachine is seeking a Technical Services Administrator to bridge technical operations, suppliers and the wider business. You will monitor telecommunications networks, troubleshoot issues early and maintain stock systems and billing records.

You’ll liaise with providers, track equipment, and help keep services reliable while delivering excellent customer support. The role emphasizes proactive problem-solving, accurate data handling and collaboration across teams.

Qualifications

• GCSEs (A-C) minimum requirement.
• Confident Excel user and IT-literate with basic telecoms knowledge.
• Prior admin experience and a customer service background is a plus.
• Strong attention to detail and proactive communication.

Responsibilities

• Investigating and resolving network issues (proactive & reactive).
• Liaising with 3rd party providers and contractors to keep services running.
• Tracking equipment and managing stock using in-house systems.
• Reviewing and resolving 'bad actors' to improve reliability.
• Coordinating orders and deliveries for communication solutions.
• Managing communications billing and ensuring data accuracy.
• Supporting ad-hoc projects and team initiatives.
• Providing outstanding customer support to internal and external stakeholders.

Skills

Excel

IT literacy

Networking basics

Admin experience

Customer service

Attention to detail

Problem solving

Communication

Education

5 GCSEs (A-C)

Tools

In-house systems

Job description

NoteMachine is seeking a Technical Services Administrator to bridge technical operations, suppliers and the wider business. You will monitor telecommunications networks, troubleshoot issues early and maintain stock systems and billing records.

You’ll liaise with providers, track equipment, and help keep services reliable while delivering excellent customer support. The role emphasizes proactive problem-solving, accurate data handling and collaboration across teams.