Technical Support-2

Brink’s Inc; Crickhowell; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

21 days annual leave

Salary sacrifice pension program

Employee wellness program

Life insurance scheme

Store discounts

Sickness insurance program

Medicash access

Job summary

A cash management company is looking for a Technical Support specialist to join their team in Crickhowell. The role involves performing various technical tasks, from router configurations to troubleshooting network issues while providing excellent customer service. No prior experience is necessary as full training will be provided. The job offers various benefits including 21 days annual leave, salary sacrifice pension program, and opportunities for career progression.

Qualifications

• Team player with a passion for learning.
• No advanced experience required – comprehensive training is provided.
• Prior help-desk experience is desirable.

Responsibilities

• Perform a range of tasks from router configurations to troubleshooting.
• Resolve technical issues for internal and external customers.
• Work with engineers and manage operational spreadsheets.

Skills

Detail-oriented

Strong telephone communication

Team collaboration

Job description

Overview

Join our Technical Support Team!

We’re looking for a Technical Support specialist to be part of NoteMachine’s mission to deliver cash when and where it’s needed most. This role is based on a 48‑hour a week schedule, covering 4 on 4 off shift patterns.

With our in‑house training you’ll become the expert behind the connections that keep our ATMs running smoothly across the UK.

Responsibilities

• Dynamic day‑to‑day tasks ranging from basic router configurations to troubleshooting network faults.
• Act as the go‑to team for internal and external customers, resolving technical issues with precision.
• Work with engineers over the phone and manage spreadsheets, playing a pivotal role in our operations division.

Qualifications

• Team player with an eye for detail and passion for learning.
• No advanced experience required – we provide comprehensive training.
• Desirable: Good telephone manner and prior help‑desk experience.

Benefits

• Full job training with career progression and development opportunities.
• 21 days annual leave, increasing to 22 days after a year’s service.
• Salary sacrifice pension program increasing take‑home pay.
• Employee wellness program offering free confidential counselling.
• Life insurance scheme (4× annual salary).
• Store discounts with top brands after 12 months.
• Sickness insurance program after 12 months.
• Medicash access.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Truck Transportation