IT & Telephony Support Analyst (Contract)

GCS Recruitment; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

GCS Recruitment seeks an IT & Telephony Support Analyst to review and analyze PSTN lines across NHG sites. The role involves visiting multiple locations to identify telephone line installations, purposes, and the equipment and services involved.

The ideal candidate will blend administrative, communication and IT skills with telephony and networking experience. Site visits, stakeholder engagement, and accurate data collection are essential.

Qualifications

• Experience in IT support, infrastructure or telephony roles.
• Good understanding of PSTN/telephony systems.
• Basic IT networking knowledge including IP networking, network patching and configuring IP phones.

Responsibilities

• Conduct site visits across NHG locations to investigate and assess PSTN telephone lines.
• Identify the location, purpose, and usage of each telephone line.
• Record and document telephony equipment and services in use.
• Gather and validate information relating to telephone contracts and associated infrastructure.
• Liaise with site contacts and business stakeholders to obtain and verify information.
• Maintain accurate records and produce clear documentation of findings.
• Support the review of the organisation's telephony estate and recommend updates where appropriate.
• Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders.

Skills

IT support

Telephony

PSTN knowledge

IP networking

Network patching

Configure IP phones

Administrative skills

Communication

Stakeholder engagement

Travel

Driving licence

Job description

Role Overview

We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line.

The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands‑on role that requires site visits, stakeholder engagement, and accurate data collection.

Key Responsibilities

• Conduct site visits across NHG locations to investigate and assess PSTN telephone lines.
• Identify the location, purpose, and usage of each telephone line.
• Record and document telephony equipment and services in use.
• Gather and validate information relating to telephone contracts and associated infrastructure.
• Liaise with site contacts and business stakeholders to obtain and verify information.
• Maintain accurate records and produce clear documentation of findings.
• Support the review of the organisation's telephony estate and recommend updates where appropriate.
• Ensure all collected information is accurate, complete, and communicated effectively to project stakeholders.

Required Skills & Experience

• Experience working in an IT support, infrastructure, or telephony‑related role.
• Good understanding of PSTN/telephony systems.
• Basic IT networking knowledge, including:
  • IP networking
  • Network patching
  • Configuring IP phones
• Strong administrative skills with excellent attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage visits across multiple sites.
• Full UK driving licence and willingness to travel between NHG locations (preferred).

Desirable Skills

• Previous experience working with telephone infrastructure audits or migrations.
• Knowledge of VoIP or IP telephony environments.
• Experience documenting IT assets or telecommunications infrastructure.

GCS is acting as an Employment Business in relation to this vacancy.