Technical Services Administrator

Brink's Inc; Wales; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 21 days (22 after 1 year)

Salary Sacrifice Pension

Wellbeing program with counselling

Life insurance (4x salary)

Career progression and training

Job summary

NoteMachine is seeking a Technical Services Administrator to bridge technical operations, suppliers and the wider business. You will monitor telecommunications networks, troubleshoot issues early and maintain stock systems and billing records.

You’ll liaise with providers, track equipment, and help keep services reliable while delivering excellent customer support. The role emphasizes proactive problem-solving, accurate data handling and collaboration across teams.

Qualifications

• GCSEs (A-C) minimum requirement.
• Confident Excel user and IT-literate with basic telecoms knowledge.
• Prior admin experience and a customer service background is a plus.
• Strong attention to detail and proactive communication.

Responsibilities

• Investigating and resolving network issues (proactive & reactive).
• Liaising with 3rd party providers and contractors to keep services running.
• Tracking equipment and managing stock using in-house systems.
• Reviewing and resolving 'bad actors' to improve reliability.
• Coordinating orders and deliveries for communication solutions.
• Managing communications billing and ensuring data accuracy.
• Supporting ad-hoc projects and team initiatives.
• Providing outstanding customer support to internal and external stakeholders.

Skills

Excel

IT literacy

Networking basics

Admin experience

Customer service

Attention to detail

Problem solving

Communication

Education

5 GCSEs (A-C)

Tools

In-house systems

Job description

As our Technical Services Administrator, you'll be the vital link between technical operations, suppliers, and our wider business. You'll monitor and maintain our telecommunications networks, troubleshoot issues before they escape, and keep everything from stock systems to billing records running smoothly.

What You'll Be Doing

• Investigating and resolving network issues (proactive & reactive troubleshooting)
• Liaising with 3rd party providers and contractors to keep services running
• Tracking equipment and managing stock using our in-house systems
• Reviewing and resolving 'bad actors' to improve network reliability
• Coordinating orders and deliveries for communication solutions
• Managing communications billing and ensuring data accuracy
• Supporting ad-hoc projects and team initiatives
• Providing outstanding customer support to both internal and external stakeholders

Qualifications

• Education: Minimum 5 GCSEs (A-C)
• Tech Skills: Confident Excel user, IT literate, basic telecoms/networking knowledge
• Experience: Previous admin experience preferred, customer service background a plus
• Attributes: Attention to detail, proactive problem solver, great communicator

About Us

We're the people behind the scenes keeping the UK's communications networks running at peak performance. Our mission is simple: keep everyone connected - reliably, efficiently, and with minimal downtime. You'll be part of a proactive, skilled team that solves complex technical challenges, works closely with network providers, and makes a real impact on the quality of service our customers experience.

What's in it for you?

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

• Be part of a close-knit, supportive team that values your contribution
• Work in a role that blends technical problem-solving with customer service
• Opportunities to develop your skills in telecoms, networking, and technical admin
• Make a tangible impact on keeping thousands of people connected
• Full job training with career progression and development opportunities;
• 21 days annual leave increasing to 22 days after a years' service respectively;
• Salary Sacrifice Pension Program with higher take-home pay and contributions;
• Employee wellness program offering free confidential counselling service
• Life insurance scheme (4x annual salary)