Telecoms Customer Care & Order Provisioning Specialist

Anderson Recruitment Ltd; Gloucester; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

Shifting Paradigms Ltd t/a British Nannies in Gloucester is seeking a customer-support focused professional with mobile, internet or telecommunications experience for a permanent role in our telecoms client’s team.

You will handle inquiries by phone and email, manage broadband/mobile/VOIP orders, keep customers informed, perform data entry and resolve complaints with courtesy and accuracy.

Responsabilidades

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times
• Strong communication skills with the ability to interact effectively with customers- Excellent data entry skills with attention to detail- Ability to analyse information and solve problems efficiently- Prior experience of working in telecommunications/internet/mobile highly advantageous

Descripción del empleo

Shifting Paradigms Ltd t/a British Nannies in Gloucester is seeking a customer-support focused professional with mobile, internet or telecommunications experience for a permanent role in our telecoms client’s team.

You will handle inquiries by phone and email, manage broadband/mobile/VOIP orders, keep customers informed, perform data entry and resolve complaints with courtesy and accuracy.