Customer Orders Specialist - Telecoms & Activation

Telecom Acquisitions Limited; Horsham; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Broadband discount

Holiday entitlement

Birthday off

Pension scheme

Refer a friend bonus

Fruit & breakfast bar

Local discounts in Horsham

Eye care vouchers

Free parking

Annual company events

Descrizione del lavoro

Telecom Acquisitions Limited in Horsham is seeking a detail‑oriented Customer Orders professional to join the team. You will manage orders from placement to activation, ensuring accuracy and timely progression across services, upgrades and products.

You will handle inquiries via phone and email, resolve issues, and work with internal teams and third‑party suppliers to keep customers informed every step of the way. The role emphasizes exceptional service and organised working practices.

Competenze

• Minimum of 3 years' customer service experience, ideally within a telecommunications, broadband, orders, or provisioning role.
• Strong written and verbal communication with a customer-focused approach.
• Experience working in a contact centre or customer service environment.

Mansioni

• Process customer orders for new services, upgrades and products, ensuring timely and accurate completion.
• Provide exceptional customer service through inbound and outbound calls and email, resolving order-related queries professionally.
• Collaborate with colleagues across teams to investigate and resolve complex or delayed orders, ensuring a positive customer experience.
• Liaise with third-party suppliers via portals, email, and telephone to progress customer orders and manage delivery timescales.
• Maintain accurate records across business systems, ensuring all customer interactions, actions, and updates are comprehensively documented.

Conoscenze

Customer service

Communication

Organisation

Descrizione del lavoro

Telecom Acquisitions Limited in Horsham is seeking a detail‑oriented Customer Orders professional to join the team. You will manage orders from placement to activation, ensuring accuracy and timely progression across services, upgrades and products.

You will handle inquiries via phone and email, resolve issues, and work with internal teams and third‑party suppliers to keep customers informed every step of the way. The role emphasizes exceptional service and organised working practices.