Do you have mobile phone or internet experience?

Anderson Recruitment Ltd; Gloucester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Shifting Paradigms Ltd t/a British Nannies in Gloucester is seeking a customer-support focused professional with mobile, internet or telecommunications experience for a permanent role in our telecoms client’s team.

You will handle inquiries by phone and email, manage broadband/mobile/VOIP orders, keep customers informed, perform data entry and resolve complaints with courtesy and accuracy.

Responsibilities

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times
• Strong communication skills with the ability to interact effectively with customers- Excellent data entry skills with attention to detail- Ability to analyse information and solve problems efficiently- Prior experience of working in telecommunications/internet/mobile highly advantageous

Job description

Do you have mobile phone or internet experience?

If you have mobile, internet or telecommunications experience this could be a fantastic career move for you!

Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!

Responsibilities:

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times
• Strong communication skills with the ability to interact effectively with customers- Excellent data entry skills with attention to detail- Ability to analyse information and solve problems efficiently- Prior experience of working in telecommunications/internet/mobile highly advantageous

Shifting Paradigms Ltd t/a British Nannies