Telecoms & Broadband Support Specialist

Anderson Recruitment Ltd; Gloucester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Anderson Recruitment Ltd is seeking a Mobile Phone & Internet Administrator for a hybrid role in Gloucester. You will handle customer inquiries by phone and email, provision orders for broadband, mobile and VOIP, and keep customers updated on order progress. The position emphasizes data entry accuracy and excellent communication with clients.

Experience in telecommunications, internet, or mobile is highly advantageous; a supportive team and stable environment are highlighted in the job posting.

Qualifications

• Good communication with customers via phone and email.
• Accurate and efficient data entry.

Responsibilities

• Communicate with customers via phone & email to assist with inquiries and issues
• Provisioning and managing orders for Broadband, Mobile & VOIP systems
• Keeping customers informed of the progress of their orders
• Perform data entry tasks accurately and efficiently
• Resolve customer complaints in a professional manner
• Maintain a high level of phone etiquette at all times
• Strong communication skills with the ability to interact effectively with customers
• Excellent data entry skills with attention to detail
• Ability to analyse information and solve problems efficiently
• Prior experience of working in telecommunications/internet/mobile highly advantageous

Skills

Strong communication

Data entry accuracy

Problem solving

Job description

Anderson Recruitment Ltd is seeking a Mobile Phone & Internet Administrator for a hybrid role in Gloucester. You will handle customer inquiries by phone and email, provision orders for broadband, mobile and VOIP, and keep customers updated on order progress. The position emphasizes data entry accuracy and excellent communication with clients.

Experience in telecommunications, internet, or mobile is highly advantageous; a supportive team and stable environment are highlighted in the job posting.