Broadband Tech Support Specialist (Hybrid)

Back To Work; Sheffield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Great starting salary £26,083

Product/service discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

Back To Work in Sheffield is seeking a Customer Service Technical role within the Broadband Technical Team. You will speak with customers by phone about broadband-related queries, offering clear guidance and ownership of issues, while building relationships and ensuring customer satisfaction.

Training is provided—no specific experience required. The role offers flexibility, including scheduling breaks and occasional home working, with a supportive team culture and career development

Qualifications

• No specific experience required; training provided.
• Must be naturally helpful, calm and able to build relationships.

Responsibilities

• Talk customers through broadband tech queries on the phone.
• Provide ownership and follow-up to resolve issues for customers.
• Support customers with flexible scheduling and occasional home working when needed.

Skills

Transferable skills

Problem solving

Job description

Back To Work in Sheffield is seeking a Customer Service Technical role within the Broadband Technical Team. You will speak with customers by phone about broadband-related queries, offering clear guidance and ownership of issues, while building relationships and ensuring customer satisfaction.

Training is provided—no specific experience required. The role offers flexibility, including scheduling breaks and occasional home working, with a supportive team culture and career development