Telecom Account Manager | Uncapped Commission & Growth

Vanrath; Belfast City District; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Uncapped commission

20 days leave, increasing to 25 days +

Bank holidays

Company pension

Private healthcare

Collaborative team environment

Job summary

Vanrath in Belfast is seeking an experienced Account Manager to join a forward-thinking technology solutions provider focused on delivering exceptional customer relationships. You will manage and develop an established portfolio of business clients, helping them maximise the value of their services while identifying opportunities to grow existing accounts.

You’ll become the trusted point of contact for customers, delivering outstanding service and driving long-term account growth through a

Qualifications

• Previous experience in an Account Management, Business Development or Sales role.
• Experience within the telecommunications or IT sector would be advantageous.
• Excellent communication and relationship-building skills.
• Customer-focused with a passion for delivering outstanding service.
• Commercially aware with the ability to identify cross-selling and upselling opportunities.
• Strong negotiation and influencing skills.

Responsibilities

• Manage and develop an existing portfolio of business customers.
• Build long-term relationships by understanding customer needs and business objectives.
• Identify opportunities to cross-sell and upsell business technology and communication solutions.
• Deliver proactive account management and ensure customer issues are resolved efficiently.
• Conduct regular account reviews, contract renewals and service improvement discussions.
• Prepare quotations, proposals and commercial agreements.
• Work closely with Sales, Customer Support and Technical teams to deliver a seamless customer experience.
• Maintain accurate CRM records, customer activity and sales opportunities.
• Achieve revenue, customer retention and customer satisfaction targets.
• Act as a trusted advisor, recommending solutions that support customers' ongoing business growth.

Skills

Account management

Business development

Sales

CRM systems

Microsoft Office

Negotiation

Relationship building

Time management

Team collaboration

Independence

Tools

CRM software

Job description

Vanrath in Belfast is seeking an experienced Account Manager to join a forward-thinking technology solutions provider focused on delivering exceptional customer relationships. You will manage and develop an established portfolio of business clients, helping them maximise the value of their services while identifying opportunities to grow existing accounts.

You’ll become the trusted point of contact for customers, delivering outstanding service and driving long-term account growth through a