Account Manager - City Centre

VANRATH; Belfast City District; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Uncapped commission

20 days leave, increasing to 25 days +

Bank holidays

Company pension

Private healthcare

Collaborative team environment

Job summary

Vanrath in Belfast is seeking an experienced Account Manager to join a forward-thinking technology solutions provider focused on delivering exceptional customer relationships. You will manage and develop an established portfolio of business clients, helping them maximise the value of their services while identifying opportunities to grow existing accounts.

You’ll become the trusted point of contact for customers, delivering outstanding service and driving long-term account growth through a

Qualifications

• Previous experience in an Account Management, Business Development or Sales role.
• Experience within the telecommunications or IT sector would be advantageous.
• Excellent communication and relationship-building skills.
• Customer-focused with a passion for delivering outstanding service.
• Commercially aware with the ability to identify cross-selling and upselling opportunities.
• Strong negotiation and influencing skills.

Responsibilities

• Manage and develop an existing portfolio of business customers.
• Build long-term relationships by understanding customer needs and business objectives.
• Identify opportunities to cross-sell and upsell business technology and communication solutions.
• Deliver proactive account management and ensure customer issues are resolved efficiently.
• Conduct regular account reviews, contract renewals and service improvement discussions.
• Prepare quotations, proposals and commercial agreements.
• Work closely with Sales, Customer Support and Technical teams to deliver a seamless customer experience.
• Maintain accurate CRM records, customer activity and sales opportunities.
• Achieve revenue, customer retention and customer satisfaction targets.
• Act as a trusted advisor, recommending solutions that support customers' ongoing business growth.

Skills

Account management

Business development

Sales

CRM systems

Microsoft Office

Negotiation

Relationship building

Time management

Team collaboration

Independence

Tools

CRM software

Job description

Account Manager - Telecom

Join an established technology solutions provider focused on delivering exceptional customer relationships.

Are you an experienced Account Manager looking to join a forward-thinking business where customer relationships are at the heart of everything you do? This is an excellent opportunity to manage and develop an established portfolio of business clients, helping them maximise the value of their services while identifying opportunities to grow existing accounts.

You'll become the trusted point of contact for customers, delivering outstanding service, supporting their business objectives, and driving long-term account growth through a consultative approach.

Salary & Benefits

• £30,000-£35,000 basic salary
• Uncapped commission structure
• 20 days annual leave, increasing to 25 days with length of service, plus bank holidays
• Company pension scheme
• Private healthcare
• Opportunity to join a collaborative and supportive team

About Your Next Employer

Our client is an established provider of business technology and communications solutions, supporting organisations with a range of connectivity, telecommunications and mobile services. They pride themselves on building lasting customer relationships through excellent service, expert advice and tailored solutions.

Due to continued growth, they are seeking an Account Manager to strengthen existing customer relationships while identifying opportunities to expand revenue across their client portfolio.

About You

• Previous experience in an Account Management, Business Development or Sales role
• Experience within the telecommunications or IT sector would be advantageous
• Excellent communication and relationship-building skills
• Customer-focused with a passion for delivering outstanding service
• Commercially aware with the ability to identify cross-selling and upselling opportunities
• Strong negotiation and influencing skills
• Organised with excellent time management and attention to detail
• Comfortable managing customer queries, objections and service issues
• Competent using CRM systems and Microsoft Office applications
• Self-motivated with the ability to work independently and collaboratively within a team

What You'll Do

• Manage and develop an existing portfolio of business customers
• Build long-term relationships by understanding customer needs and business objectives
• Identify opportunities to cross-sell and upsell business technology and communication solutions
• Deliver proactive account management and ensure customer issues are resolved efficiently
• Conduct regular account reviews, contract renewals and service improvement discussions
• Prepare quotations, proposals and commercial agreements
• Work closely with Sales, Customer Support and Technical teams to deliver a seamless customer experience
• Maintain accurate CRM records, customer activity and sales opportunities
• Achieve revenue, customer retention and customer satisfaction targets
• Act as a trusted advisor, recommending solutions that support customers' ongoing business growth

Ready for Your Next Challenge?

If you're an experienced Account Manager who enjoys building long-term customer relationships and delivering exceptional service while driving commercial growth, we'd love to hear from you.