TechOps & Technology Manager

Just Eat Takeaway.com; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global online delivery platform seeks a Technology Manager to lead the Technical Operations team in managing and inspiring talented specialists. This role involves Owning operational tickets, resolving cross-departmental issues, and introducing new technologies. The ideal candidate will have a strong ITIL understanding, the ability to build relationships, and experience ensuring compliance with regulations. Join a culture that values inclusion and celebrates diversity.

Benefits

Inclusive culture

Growth opportunities

Dynamic work environment

Qualifications

• Ability to foster good working relationships in a complex organizational environment.
• Experience in handling real-world security scenarios like malware.
• Strong record of personal development for self and others.

Responsibilities

• Lead and mentor a technical operations team to perform well.
• Own operational tickets and support the IT Operations team.
• Develop relationships with external suppliers for world-class service.
• Train and invest in team development.

Skills

ITIL Understanding

Change management

Relationship building

Security response

Personal development

Compliance knowledge (PCI, SOX, GDPR)

Job description

Position: Technology Manager (TechOps)

Full Time

London/Bristol/Sunderland or Amsterdam/Enschede

Ready for a challenge?

Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Just Eat Takeaway.com is looking for a Technology Manager, responsible for our team of Technical Operations Specialists, to provide L3 based technical operational support to the business and to the IT Operations team. This role will work closely with both our Workplace Technology and ITSM departments to ensure work is transitioned in a fast and efficient way to enable our Jetters as best we can.

As a Technology Manager, you will not only be guiding and inspiring a team of talented specialists, but also ensuring that your own skills and understanding of cutting edge technology changes and advancements remain up to date. Additionally, working with the Workplace Technology leadership team, you'll help to deliver the technical roadmap for the coming months and years for your team.

The role requires a highly organised, well-rounded and upbeat person who can hit the ground running and build collaborative relationships to support the dynamic environment we operate in where speed to market is a critical component of success.

These are some of the key components to the position:

At Just Eat Takeaway.com, the Technology Manager is responsible for ensuring that their team performs well and has all of the capabilities required in order to achieve their objectives. Whilst the Technology Manager need not be expert in all disciplines, they should have sufficient working knowledge to be able to lead, support and challenge each area.

You’ll be accountable for:

• Workplace Technology - Technical Operations team based across the world. You will also work with peers to help ensure teams are aligned globally
• Owning the Workplace Technology operational tickets and how we maintain and support our wider IT Operations team.
• Understand pain points from ITSM and look to empower and automate solutions where possible.
• Investigate and resolve cross-departmental bottlenecks by identifying common friction points and implementing streamlined collaboration workflows.
• Working closely with Technology Managers within the wider organisation to help ensure we are supporting each other on processes and delivery of objectives, within all disciplines in Global Technology Partnerships
• Develop and manage relationships with external suppliers and hardware manufacturers and having regular quarterly check-ins to ensure we maintain a world-class service
• Lead on integration and introduction of new technologies into the business, following internal processes and ensuring we lead the way in our technology solutions.
• Training and mentoring the team, being invested in your teams development
• Understanding core business changes and partaking in CAB reviews

What will you bring to the team?

• ITIL Understanding
• Core understanding of Change management and Change Approval Boards (CAB)
• Ability to foster good working relationships between teams in a complex organisational environment
• Ability to react to real world security scenarios, i.e. bugs/malware and develop fixes in real-time
• A strong track record of personal development of yourself and other technicians
• Experience working with internal and external auditors to ensure we are compliant with PCI, SOX, GDPR

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

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