TechOps Lead: Multi-Site Infra & IoT Reliability

ACS Performance Ltd; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ACS Performance Ltd. in London seeks a TechOps Lead to own the technical operations and drive reliability across a distributed infrastructure.

This player-manager role balances leadership with hands-on work, guiding a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across multiple sites. You will set standards for issue identification and resolution, act as escalation point for complex problems, and collaborate with stakeholders to ensure

Qualifications

• 6+ years in IT support, infrastructure, or technical operations.
• Proven experience managing or leading a technical team.
• Experience working with distributed systems or multi-site environments.
• Exposure to IoT, CCTV, ANPR, or similar infrastructure is advantageous.

Responsibilities

• Lead, mentor, and line manage a team of TechOps engineers.
• Set clear expectations, run 1:1s, and drive performance standards.
• Define and document workflows, escalation paths, and SOPs.
• Own and optimise the service desk/ticketing pipeline.
• Report on performance metrics, trends, and improvements.
• Lead technical delivery of new site deployments.

Skills

Leadership

Team management

Monitoring & alerting

IoT

Networking

Job description

ACS Performance Ltd. in London seeks a TechOps Lead to own the technical operations and drive reliability across a distributed infrastructure.

This player-manager role balances leadership with hands-on work, guiding a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across multiple sites. You will set standards for issue identification and resolution, act as escalation point for complex problems, and collaborate with stakeholders to ensure