Technology Trainer

Ward Hadaway; Newcastle upon Tyne; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Enhanced pension

25 days annual leave

Life assurance

Wellbeing benefits

Job summary

Ward Hadaway hires a Technology Trainer to design and deliver technology training across the firm, improving user adoption and productivity. The role combines classroom, virtual and one-to-one delivery, covering Microsoft 365, document and practice management systems, and other legal apps.

You will tailor training to partners, lawyers and business services, assess needs, create materials, and collaborate with IT projects. Travel to offices may be required.

Qualifications

• Experience delivering IT training in a professional services environment.
• Strong knowledge of Microsoft 365 applications; familiarity with iManage and legal systems is a plus.
• Excellent presentation and communication skills; able to explain technical concepts to non-technical audiences.
• Experience creating training materials and e-learning content.
• Willingness to travel between offices if required.

Responsibilities

• Design and deliver technology training programmes for staff across offices.
• Deliver end-user training across Microsoft 365, practice management systems, and other apps.
• Assess training needs and create learning solutions.
• Create and maintain user guides, videos, and e-learning content.
• Support IT projects with training and user adoption activities.
• Monitor training effectiveness and report to management.

Skills

IT training delivery

Microsoft 365 knowledge

Stakeholder engagement

E-learning development

Training documentation

Education

Training qualification (CIPD/ TAP/ Train the Trainer)

Tools

iManage

Legal practice management systems

Modern authoring tools

Job description

An exciting opportunity has arisen for a Technology Trainer to join our growing Technology and Change team based in Newcastle upon Tyne, Leeds or Manchester. You'll be responsible for designing, delivering, and continuously improving technology training programmes across the firm. You'll ensure that all colleagues are able to make effective, secure and efficient use of the firm's technology platforms, contributing to productivity, client service excellence and user adoption of new systems.

You'll support lawyers, business services teams, and new starters by providing a blend of classroom, virtual, one-to-one and self-service learning solutions. You'll play a key role in technology change initiatives, helping colleagues embrace new applications, processes and embedding new ways of working.

What will I be doing

• Designing and delivering engaging technology training programmes for legal and business services staff, including inductions for new starters, classroom, virtual and one-to-one sessions.
• Delivering end-user training across Microsoft 365, document and practice management systems, time recording, case management, workflow and other legal-specific applications.
• Tailor training approaches to meet the needs of partners, lawyers, business support teams and other colleagues across the firm.
• Assessing user skills and training needs, identifying skills gaps, and recommending appropriate learning solutions and software development opportunities.
• Creating, maintaining and updating user guides, quick reference materials, videos, e-learning content and a central library of training resources.
• Supporting IT projects, system implementations, upgrades and process changes through structured training, communication and user adoption activities.
• Promoting IT awareness, best practice and effective technology use to enhance user capability and support the firm’s business objectives.
• Working collaboratively with project teams, application owners, IT colleagues and stakeholders to identify training requirements and improve technology adoption.
• Evaluating training effectiveness and impact by monitoring participation, gathering feedback, analysing IT support calls, and implementing continuous improvements.
• Maintaining accurate training records and preparing reports for management and our People team, while building strong stakeholder relationships, and acting as a trusted advisor on learning and technology adoption.

You'll have

• Experience delivering IT training within a professional services environment, ideally within a law firm or the legal sector.
• Strong knowledge of Microsoft 365 applications. Knowledge of iManage, legal practice management systems and other legal technology platforms would be advantageous.
• Excellent presentation, communication, and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences and engage stakeholders at all levels.
• Experience creating training documentation and learning materials. with e-learning development skills using modern authoring tools desirable.
• Experience supporting technology change and user adoption initiatives, with a proactive and adaptable approach to learning new technologies.
• Excellent organisational and time management skills, with the ability to manage multiple priorities, coordinate firm-wide training, and work independently or collaboratively as part of a team.
• A positive and engaging training style, strong attention to detail and a commitment to delivering a high-quality service, that is professional and customer-focused.
• A relevant training qualification (e.g. CIPD Learning & Development, TAP, Train the Trainer or equivalent) is desirable, alongside some flexibility to work additional hours and travel between offices if required.

About us

We're proud to be an independent, full-service law firm providing exceptional legal expertise to businesses, the built environment, healthcare, the public and third sectors, and private individuals. With several office locations around the UK we're one of the UK's Top 100 law firms. When you join us you’ll be part of a team of over 500 passionate and talented individuals who take pride in offering an exciting and supportive environment allowing you to thrive.

We're passionate about promoting wellbeing and equality, diversity and inclusion, with dedicated committees to support ongoing efforts. We recognise that a healthy and thriving Firm filled with individuality and differences strengthen our teams, our clients and our communities.

What we can offer you

We’re committed to being a firm focused on support, development, wellbeing and inclusion and we’re always striving to improve. Our commitment to this has been recognised by our achievement of our Gold Investors in People award and by our Hive HR Employee Voice certification.

We reward our people with a whole range of benefits, some core and some flexible, designed to shape a reward package that’s right for you – now and in the future. Our core benefits include:

• An enhanced pension scheme with employer matched contributions of up to 6%.
• 25 days annual leave + bank holidays (increasing to 28 days with length of service). There is also the option to purchase up to 5 additional days.
• Life assurance cover of 4 times basic salary, with the option to purchase additional cover.
• A range of health and wellbeing benefits.
• Hybrid working with a minimum requirement of 2 days per week in our Newcastle, Leeds or Manchester office.
• We also have a flexible benefits programme where you can purchase a wide range of additional benefits.