IT Training and Process Support Analyst - REF 1201

Interface Recruitment; York and North Yorkshire; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension

Life cover

Enhanced maternity and paternity pay

Health cash plan

Competitive holidays

Birthday day off

Cycle to work scheme

Job summary

Interface Recruitment partners with a Yorkshire professional services firm to recruit an IT Training & Process Support Analyst. This role focuses on delivering engaging IT training, mapping and evaluating internal processes, and supporting adoption of new technology.

The position involves creating clear documentation, guiding teams on best practices, and contributing to change initiatives across departments.

Qualifications

• Experience delivering training and onboarding in a professional services environment is desired.
• Strong understanding of business processes and identifying gaps or inefficiencies.
• Ability to guide users on how to use systems and processes, not just technical aspects.

Responsibilities

• Deliver tailored training sessions on IT systems and internal processes, one-to-one and in groups.
• Develop and maintain user-friendly documentation for legal teams and staff.
• Support departments with process-related queries and troubleshoot gaps or inefficiencies.
• Collaborate with Heads of Department to understand workflows and promote best practices.
• Provide light-touch second-line IT support for usage questions, not just faults.
• Assist with IT and business project rollouts, coordinating training and user adoption.

Skills

Training delivery

Change management

IT support

Stakeholder engagement

Tools

MS Office

Legal software

Job description

IT Training and Process Support Analyst – REF 1201

IT Training / Process Mapping & Evaluation

Professional Services

Qualifications

NA

Skills

Any Legal Software / Systems would be an advantage

Contact number

0113 2990570

Pension / Life cover / Enhanced maternity and paternity pay / Health cash plan

Additional Benefits

Staff discounts / Competitive holidays (and a day off for your birthday!) / Cycle to work scheme

Region

North Yorkshire

Location – On-Site (York – possibility of Hybrid work after probation)

Salary - £36,000

Benefits – This is a great place to work with a great culture that enables their teams to have the work / life balance they deserve. In addition to that they can offer, flexible and hybrid working (after probation periods), a clear progression framework with individual career and development plans, wellbeing support and a great social scene.

A range of benefits including:

• Pension
• Life cover
• Enhanced maternity and paternity pay
• Health cash plan
• Competitive holidays (and a day off for your birthday!)
• Cycle to work scheme

We are seeking a personable, friendly, and outgoing Training & Process Support Analyst to join the IT team of this well regarded Yorkshire professional services firm. This is a people-facing role, ideal for someone who enjoys helping others, building confidence in technology and internal processes, and supporting positive change.

This is not a traditional IT trainer role. As well as delivering engaging training sessions, you'll support the rollout of new technology and processes, help identify where best practice is not being followed, and act as a key point of contact for business process support across departments.

Key Responsibilities

• Deliver tailored training sessions on IT systems, legal applications, and internal processes, both one-to-one and in group settings.
• Develop and maintain clear, user-friendly documentation and guides for legal teams and support staff.
• Support departments with process-related queries, offering guidance and troubleshooting where process gaps or inefficiencies are identified.
• Work with Heads of Department to understand team workflows and support adoption of best practice.
• Provide light-touch second-line support where queries relate to how systems or processes should be used, rather than purely technical faults.
• Play an active role in IT and business project rollouts - coordinating training schedules, helping to manage change, and supporting user adoption.
• Support onboarding of new joiners with introductory training on core systems and firmwide processes.
• Monitor system and process usage to proactively identify training needs or areas for improvement.
• Collaborate with the wider IT and Compliance teams to ensure policies and procedures are consistently applied and obtaining feedback from team members across the business regarding IT systems and internal processes
• Hands on IT support, helping people with internal systems and resolving queries as they arise
• Develop 'super users' across the firm

Skills and Experience

• Experience delivering training and/or onboarding in a professional services environment - ideally in legal, but not essential.
• Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
• Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects.
• Excellent interpersonal skills - friendly, approachable, and confident engaging with users at all levels of the firm.
• Experience supporting change initiatives or technology rollouts is desirable.
• Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
• Familiarity with common legal software (e.g. case management, document management, time recording) is beneficial but not essential.
• A proactive, solutions-focused mindset and a genuine enthusiasm for helping people improve the way they work
• Excellent verbal and written communication skills, with the ability to simplify technical concepts easily
• A good level of competence of MS Office is essential
• Minimum 2 year’s experience in a similar role

You'll join a well-established, friendly IT team in a respected mid-sized law firm. This is a varied role where you'll be encouraged to take ownership, contribute to firmwide initiatives, and make a meaningful impact on how technology and processes support legal service delivery.

Do you have proof of your right to work in the UK? *

• Yes

AI assistant For a human, call 0113 299 0570 (Leeds) or 0161 377 3054 (Manchester)