Application Support Engineer - Production & Automation

3761 Barclays - BX - UK; Glasgow; On-site; GBP 38,000 - 52,000; Full time

Job summary

Barclays is seeking an Application Support Analyst in Glasgow to monitor and maintain critical technology infrastructure and resolve complex issues, ensuring minimal disruption to operations.

You will provide technical support, perform preventative maintenance, and analyze logs to identify root causes. The role includes rotating shifts, on-call duties, and collaboration with IT and business stakeholders to drive performance and stability.

Qualifications

• Experience writing queries in SQL language (Oracle, MS SQL) and analysing stored procedures.
• Basic knowledge of Unix/Linux navigation and shell scripting.
• Strong experience in IT software support or IT Incident Management, or software development.

Responsibilities

• Provide technical support for service management to resolve complex issues for a client or group of clients.
• Monitor and maintain hardware/software, perform preventative maintenance, and use monitoring tools to ensure optimal performance.
• Maintain a knowledge base with documented resolved cases for reference and self-service opportunities.
• Identify root causes from logs and user reports and implement fixes or configuration changes.

Skills

SQL queries

Unix/Linux navigation

IT Incident Management

Software development basics

Tools

ITR S Monitoring

AppDynamics

AWS

Azure

Job description

Barclays is seeking an Application Support Analyst in Glasgow to monitor and maintain critical technology infrastructure and resolve complex issues, ensuring minimal disruption to operations.

You will provide technical support, perform preventative maintenance, and analyze logs to identify root causes. The role includes rotating shifts, on-call duties, and collaboration with IT and business stakeholders to drive performance and stability.