Technology Support Sr Assoc

Testing Site - JPMC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Testing Site - JPMC in London is seeking a Technology Support III within the Equities Prime Financial Services Production Management team to maintain the stability, availability, and performance of applications across Futures & Derivatives Clearing, covering Futures, Options, Credit, Rates, and FX.

You will collaborate across Technology, Business, and Operations to resolve issues, drive improvements, and reduce manual tasks, while building strong relationships with stakeholders and contributing

Qualifications

• Proven experience in technical support or similar roles.
• Strong communication skills and ability to work in diverse, global teams.
• Advanced problem solving and analytical skills with a passion for technology.
• Ability to work under pressure and deliver on time.
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative.
• Willingness to adapt to necessary changes in work requirements.

Responsibilities

• Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.
• Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.
• Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.
• Communicate effectively with stakeholders to address challenges and provide timely updates.
• Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.

Skills

Strong communication skills

Analytical problem solving

Ability to work under pressure

Self-management and initiative

Education

Bachelor's degree in STEM or related field

Tools

Unix

SQL

Scripting

Python

Job description

Job Title Prime Finance Services Technology - Technology Support

Job Description

Position Overview:

As a Technology Support III team member within the Equities Prime Financial Services Production Management team, you will be instrumental in maintaining the operational stability, availability, and performance of applications within the Futures & Derivatives Clearing domain. This role encompasses supporting product flows across Futures & Options, Credit, Rates, and FX, from Exchange connectivity to the generation of client statements and reports. If you are passionate about technology and thrive in a dynamic, fast-paced environment, this position is perfect for you.

Team Culture:

We are seeking a candidate who excels in a collaborative setting and is enthusiastic about fostering a culture of continuous improvement. Our team highly values individuals who possess strong communication skills and can seamlessly connect business and technology, transforming challenges and ideas into practical solutions. We are looking for someone with a dynamic personality who is not only a team player but also a proactive catalyst for change, consistently seeking opportunities to refine processes and achieve outstanding results..

Innovation and Problem Solving:

We actively encourage our team members to explore and harness emerging technologies to enhance efficiency and drive improvement. You should be adept at researching solutions and applying your expertise to implement innovative changes. We highly value individuals who are unafraid to express concerns about existing processes and propose enhancements to increase our effectiveness.

Job responsibilities:

• Monitor, manage, and optimize the production application environment to ensure applications are prepared and accessible for Business, Operations, and Clients.
• Collaborate with teams and individuals across Technology, Business, and Operations to proactively resolve issues, drive improvements, and enhance efficiency.
• Work closely with team members across Prime Financial Services to drive automation and implement innovative solutions that improve service delivery and reduce manual tasks for the Production Management Team.
• Communicate effectively with stakeholders to address challenges and provide timely updates.
• Develop and maintain strong working relationships with the business and aligned application and infrastructure support teams to enhance service delivery.

Required qualifications, capabilities and skills:

• Bachelor's degree in STEM or related field, or equivalent experience.
• Proven experience in technical support or similar roles, preferably in applications support.
• Strong communication skills and ability to work in diverse, global teams
• Advanced and demonstrable problem solving / analytical skills with a passion for technology
• Ability to work under pressure and deliver on time
• Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
• Effectively adapt to necessary changes in work requirements, roles and responsibilities

Preferred qualifications, capabilities and skills

• Proficiency in Unix, SQL, Scripting, and Python
• Exposure to and/or support of cloud-based technology solutions
• Experience using AI for automating and streamlining daily tasks
• Experience using monitoring tools such as Geneos, Dynatrace, Grafana, and Splunk
• Experience and/or understanding of financial martes and trading systems would be beneficial