Information Technology Support Engineer

La Fosse; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global investment firm is seeking an IT Support Engineer to provide desktop support and system administration in their London office. The role involves ensuring best-in-class service to users, managing hardware and software, and participating in IT projects. Applicants should have at least 5 years of experience and strong knowledge of key IT systems.

Qualifications

• 5 years of experience in IT end-user support required.
• Strong knowledge of operating systems and hardware.
• Good knowledge of Microsoft 365, Intune, and Autopilot.

Responsibilities

• Provide desktop support and system administration.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain hardware for end-users.

Skills

Problem-solving

Analytical skills

Communication

Interpersonal skills

Tools

Microsoft 365

Active Directory

Group Policy

Job description

This range is provided by La Fosse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from La Fosse

Building World-Class ITSM, Operations & Transformation Teams

Your role as IT Support Engineer will be to provide a mixture of desktop support and system administration to the users of the London office and smaller regional offices across Europe.

You’ll be joining a top global investment firm and will need passion in delivering best-in-class service!

Location: Mayfair, London (5 days a week onsite)

Salary: £50-70k + daily lunch allowance

There is an out of hours requirement for the role, but this will be minimal and on a rota.

Part of the role will be to get involved in projects across the tech landscape, and also identify areas where technology can improve current processes and procedures.

Key Responsibilities:

• Provide technical support and assistance to end-users in person, over the phone, or via remote access tools.
• Install, configure, and maintain hardware, software, and peripherals for end-users.
• Troubleshoot and resolve hardware and software issues on desktops, laptops, mobile devices, and printers.
• Ensure that all hardware and software is properly maintained and updated with the latest patches and security updates.
• Document all support activities in a helpdesk ticketing system.
• Provide training and support to end-users on how to use hardware and software applications.
• Assist with the rollout of new hardware and software applications to end-users.
• Escalate complex issues to senior support staff or other IT teams as necessary.

Ideally, you’ll have:

• At least 5 years of experience in providing IT end-user support.
• Strong knowledge of operating systems, hardware, and software applications.
• Good knowledge of Microsoft 365 platform including Intune and Autopilot
• Familiarity with Active Directory, Group Policy, and network protocols.
• Excellent problem-solving, analytical, communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and skills as required.
• Ideally experience working in a professional services business i.e. banking, finance, etc.

Sound like you? Please apply directly for more detail!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at La Fosse by 2x

Get notified about new Information Technology Support Engineer jobs in London Area, United Kingdom.

London, England, United Kingdom 1 week ago

Surbiton, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London Area, United Kingdom £27,000.00-£30,000.00 16 hours ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 2 weeks ago

City Of London, England, United Kingdom 3 days ago

Greater London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London Area, United Kingdom £35,000.00-£45,000.00 22 hours ago

Islington, England, United Kingdom 18 hours ago

Uxbridge, England, United Kingdom 3 weeks ago

London, England, United Kingdom £40,000.00-£50,000.00 13 hours ago

London, England, United Kingdom £30,000.00-£45,000.00 13 hours ago

London, England, United Kingdom £30,000.00-£35,000.00 13 hours ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.