1st Line Support Technician

Premier Group

Greater London

Hybrid

GBP 30,000 - 50,000

Full time

14 days+

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Job summary

An established legal firm in central London is seeking a passionate 1st Line Support Technician to join their dynamic team. This full-time role offers a hybrid working schedule, allowing you to balance office and remote work effectively. As the successful candidate, you will provide essential tech support, ensuring smooth operations for hardware and software while adhering to service level agreements. If you have experience in a law firm environment and a strong understanding of IT helpdesk procedures, this is an exciting opportunity to grow in a supportive and collaborative atmosphere.

Qualifications

Minimum 1 year experience as a Support Technician for a Law Firm.
Experience with Windows 10 and Office 365 is essential.

Responsibilities

Provide tech support for hardware, software, and peripherals.
Log support calls and resolve issues within SLA targets.
Manage user accounts and maintain security.

Skills

IP/law firm experience

Windows 10

Office 365

Microsoft Edge

Exchange 365

IT helpdesk procedures

Anti-virus / SPAM / Malware understanding

Outlook 365 Online

Service Desk and End Point Central

PC/laptop hardware knowledge

Remote and on-prem support

Basic AD tasks

Printer/scanner knowledge

Job description

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Premier Group

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 year of experience working as a Support Technician for a Law Firm.

Location: Central London (Hybrid - rotating schedule: 2 days in the office one week, followed by 3 days the next week)

Start: ASAP

Responsibilities:

Provide tech support for hardware, software, and peripherals.
Log support calls, document outcomes, and update users.
Resolve calls promptly and within SLA targets.
Redirect/escalate support requests as needed.
Offer professional and rapid user support.
Liaise with colleagues for continuity.
Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards).
Manage user accounts (email, systems) and maintain security.
Complete daily checks and report/resolve issues.
Ensure functional and maintained meeting rooms.
Maintain manual backup files.
Periodically review processes with the IT Manager.
Adhere to policies and procedures.

ESSENTIAL