Technology Support Coordinator

Larbey Evans Ltd; City Of London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Job summary

Larbey Evans Ltd is seeking a Technology Support Coordinator for their London office. You will support the delivery and development of the firm’s technology and application systems while promoting best practices, maintaining knowledge resources, and delivering training for lawyers and staff.

Office-based role with shift hours (08:30-17:30 / 09:30-18:00) and a prime location near Liverpool Street/Fenchurch Street. The ideal candidate has 3+ years in a similar role and strong MS Office skills.

Qualifications

• 3+ years’ experience in a similar role within a law firm or professional services environment.
• Strong computer literacy and Microsoft Office skills.

Responsibilities

• Build strong working relationships with lawyers and staff, providing guidance and support to maximise their use of firm technology.
• Promote and apply IT best practices to improve efficiency, performance, and client service.
• Maintain a high level of proficiency across the firm’s applications, technologies, policies, procedures, and knowledge bases.
• Provide day‑to‑day technical guidance and support across applications, workstations, remote access, mobile devices, printers, phones, and other technologies.
• Log and manage issues using the service management system, respond to escalations, track resolutions, and identify recurring trends.
• Identify opportunities for additional training, coaching, and technology or system enhancements.
• Work closely with wider IT teams to address local office needs, issues, and opportunities.

Skills

3+ years experience

MS Office proficiency

Job description

Technology Support Coordinator

Our fantastic US law firm client is looking for a confident and professional Technology Support Coordinator to join their London office. The successful candidate will support the delivery and development of the firm’s technology and application systems, while helping to promote best practices, maintain knowledge-based resources and deliver training and educational opportunities to lawyers and staff.

What’s On Offer:

• Competitive salary + excellent benefits
• Office based (Monday-Friday)
• Shift working hours (08:30-17:30 / 09:30-18:00)
• Stunning offices near Liverpool Street / Fenchurch Street

Technology Support Coordinator – What You’ll Be Doing:

• Build strong working relationships with lawyers and staff, providing guidance and support to help them maximise their use of firm technology
• Promote and apply IT best practices to improve efficiency, performance, and client service
• Maintain a high level of proficiency across the firm’s applications, technologies, policies, procedures, and knowledge bases
• Provide day‑to‑day technical guidance and support across applications, workstations, remote access, mobile devices, printers, phones, and other technologies
• Use the firm’s service management system to log and manage issues, respond to escalations, track resolutions, and identify recurring trends
• Identify opportunities for additional training, coaching, and technology or system enhancements
• Work closely with wider IT teams to ensure local office needs, issues, and opportunities are effectively communicated and addressed

Technology Support Coordinator – What We’re Looking For:

• 3+ years’ experience working in a similar role within a law firm or professional services environment
• Strong computer literacy and Microsoft Office skills