Technology Support Coordinator

Confidential; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Confidential in London is seeking a Technology Support Coordinator to advance beyond a traditional helpdesk. You will work closely with lawyers and business services, helping them maximise technology usage and deliver exceptional service.

The role involves hands-on support, training, and guidance on adoption, with a focus on stakeholder engagement and process improvement. Office-based, full-time, 5 days per week.

Qualifications

• Around 3 years of IT support experience.
• Experience in a client-facing technology support role is advantageous.
• Strong knowledge of Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Able to prioritise and manage multiple issues simultaneously.

Responsibilities

• Provide hands-on technology support for a range of systems, apps and devices.
• Deliver user training and coaching to improve adoption and proficiency.
• Guide technology adoption and share best practices with users and teams.
• Identify patterns and drive process improvements across IT support.
• Collaborate with IT teams and stakeholders to resolve issues efficiently.

Skills

IT support

Client-facing

Microsoft Office

Communication

Problem solving

Organisational skills

Education

IT-related degree beneficial but not essential

Tools

Microsoft Office

Document management systems

Job description

Technology Support Coordinator

London Full-Time Office-Based

We're working with a leading international law firm to recruit a Technology Support Coordinator for its London office. This is an excellent opportunity for someone with around 3 years' IT support experience who is looking to take the next step beyond a traditional helpdesk environment and move into a more proactive, client-facing technology support role.

You’ll work closely with lawyers and business services professionals, helping them make the most of the firm's technology platforms while delivering exceptional service and support.

The Opportunity

• Technology support and troubleshooting
• User training and coaching
• Technology adoption and best practice guidance
• Process improvement and problem solving
• Stakeholder engagement across the business

You’ll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.

Key Responsibilities

• Provide hands-on support for a range of technologies, applications and devices
• Assist users with Microsoft Office, document management systems and other business-critical applications
• Deliver training, coaching and guidance to improve technology adoption and user proficiency
• Respond to and escalat... technical issues through the service management platform
• Work closely with wider IT teams to ensure efficient issue resolution
• Identify trends, recurring issues and opportunities for process improvements
• Promote technology best practices, security standards and firm policies
• Build strong relationships with stakeholders across the business and provide a high level of customer service

What They're Looking For

• Approximately 3 years' experience in an IT support role
• Experience gained within a law firm, professional services environment or other customer-focused organisation would be advantageous
• Strong working knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills
• A genuine passion for delivering outstanding customer service
• A positive attitude, willingness to learn and strong problem-solving ability
• Highly organised with strong attention to detail
• Able to prioritise effectively and work calmly under pressure
• IT-related degree beneficial but not essential

Why Consider This Role?

• Opportunity to move beyond a traditional helpdesk position
• Exposure to a broad range of technologies and business stakeholders
• Supportive team environment with excellent learning opportunities
• High level of responsibility and visibility within the business
• Clear opportunity to develop your technical and professional skill set
• Competitive salary and benefits package

Working Arrangements

• Location: London
• Office Attendance: 5 days per week
• Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events