IT Support Analyst

Larbey Evans Ltd; Liverpool; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Larbey Evans Ltd is looking for an IT Support Analyst to join their Liverpool IT department. You will be the first point of contact for all IT queries, providing face-to-face and remote support to lawyers and business services staff in a fast-paced environment.

The role covers incident resolution, device provisioning, asset management, and collaboration with third-party suppliers, with hybrid working (3 days in the office, 2 remote).

Qualifications

• First point of contact for IT support across the firm (face-to-face, remote).
• Log, prioritise, troubleshoot, and resolve incidents and service requests.
• Configure and support desktops, laptops, mobile devices, printers, and meeting room tech.
• Support Microsoft Windows, Microsoft 365, Active Directory, Entra ID, and document management systems.
• Manage user accounts, access permissions, password resets, and onboarding/offboarding.
• Maintain accurate records of IT assets, incidents, and documentation in the ITSM system.
• Liaise with third-party suppliers for maintenance and updates.
• Ensure compliance with IT security and data protection policies.

Responsibilities

• Act as the first point of contact for IT support across the firm.
• Troubleshoot and resolve incidents and service requests; escalate as needed.
• Configure, deploy, and maintain desktops, laptops, mobile devices, printers, and meeting room tech.
• Support Windows, M365, Active Directory, Entra ID, and document management systems.
• Manage user accounts, permissions, and onboarding/offboarding processes.
• Maintain asset and incident records in the IT service management system.
• Coordinate with third-party suppliers for maintenance and system updates.
• Uphold IT security and data protection policies while supporting projects.

Skills

IT support

Service desk

Windows support

Microsoft 365

Active Directory

Networking basics

Hardware troubleshooting

Remote support

Customer service

Tools

Microsoft Windows

Microsoft 365

Active Directory

Microsoft Entra ID

ITSM system

Document management systems

VPN

Job description

IT Support Analyst

Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm's IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

What's on Offer:

• Salary to £34,000
• Hybrid working (3 days office / 2 days remote)
• Fantastic employee benefits
• Liverpool Office

IT Support Analyst - What you'll be doing:

• Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
• Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
• Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
• Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
• Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
• Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
• Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
• Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

IT Support Analyst - What we are looking for:

• Previous experience in an IT support or service desk role is essential.
• Law firm experience is highly advantageous.
• Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
• Basic understanding of Active Directory and user account administrations.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
• Experience with desktop hardware, laptops, printers, and mobile devices.