Technology Support Analyst

Audley Travel; Greater London; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Life insurance

Healthshield health cash plan

Birthday day off

Volunteer day off

Flexible hybrid work options – minimum

Wellhub wellbeing platform

Benefits Platform discounts & cashback

Enhanced family leave & pension

Discounted Audley trips & staff travel

Long service awards & sabbatical

Job summary

Audley Travel is seeking a Technology Support Analyst to provide frontline 1st and 2nd line IT support across the business. You will troubleshoot devices, apps, cloud services, and core infrastructure while managing user access via Active Directory and Microsoft 365.

The role is based in London with flexible hybrid work options, requiring some evening rotation and occasional travel to our Boston office. Salary ranges from £28,000 to £31,000 per year.

Qualifications

• Experience providing 1st and 2nd line IT support in a fast-paced business.
• Strong troubleshooting and diagnostic skills to resolve issues quickly.
• Experience supporting Microsoft technologies including Microsoft 365, modern desktop environments and AD.
• Experience building relationships and delivering excellent customer service at all levels.

Responsibilities

• Deliver frontline technology support to colleagues across the business.
• Troubleshoot end-user devices, applications, cloud services and core infrastructure.
• Manage user access and Microsoft 365/AD environments.
• Maintain service levels and coordinate major incidents.
• Collaborate with colleagues across all levels to deliver a reliable IT experience.

Skills

1st & 2nd line support

Troubleshooting

Microsoft technologies

Active Directory

Networking basics

Job description

Join Audley Travel and become our next Technology Support Analyst and help to deliver an exceptional IT experience to colleagues across the business. If you're passionate about technology, enjoy solving problems and thrive on providing outstanding customer support, we'd love to hear from you!

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Deliver Frontline Technology Support: Provide 1st and 2nd line support to colleagues across the business, resolving issues quickly and keeping teams productive.
• Support a Diverse Technology Environment: Troubleshoot end-user devices, business applications, cloud services, mobile technology and core infrastructure.
• Own Microsoft & User Management: Support modern Microsoft desktop environments and manage user access through Active Directory.
• Keep Services Running Smoothly: Help maintain service levels, resolve incidents efficiently and support the coordination of major incidents.
• Make an Impact Across the Business: Partner with colleagues at all levels, including Directors, to deliver a seamless and reliable technology experience.

It Would be Great If You

• Have experience providing 1st and 2nd line IT support in a fast-paced business.
• Bring strong troubleshooting skills, with the ability to confidently diagnose, prioritise and resolve technical issues.
• Have experience supporting Microsoft technologies, including Microsoft 365, modern desktop environments and Active Directory.
• Are a natural problem solver and communicator, able to build relationships and provide excellent customer service at all levels of the business.
• Have exposure to networking fundamentals, such as DNS, DHCP and TCP/IP, and are keen to continue developing your technical expertise.

What's In It For You

This role is based in our Shepherd’s Bush, London office. Flexibility is required, as the position involves some rotational evening work and occasional travel to our Boston office in the US when business needs require.

Salary range of £28,000 to £31,000

Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling

Holiday - 25 days rising to 30 days with length of service

A day off for your birthday

A day off for volunteering to support a charity, local support group or community work of your choice

Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office

Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps

Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

Enhanced family leave & pension scheme

Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites

Long service awards & sabbatical leave

The Interview Process

Our interview process involves 4 main stages:

• One of our recruiters will review your application personally, and if successful we will invite you to a screening phone call. This provides an opportunity for you to answer some questions and to help us explore your application further.
• You will then have the opportunity to meet with the hiring manager over a 30-minute Teams call.
• The last and final stage is a face-to-face interview with the hiring team at our London office.
• Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment process.

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on [e-mail].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!