Global Travel Advisor

Audley; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance 25–30 days

Birthday day off

Health plan

Pension scheme

Staff travel discounts

Job summary

Audley Travel is seeking a motivated, customer-focused sales consultant to join our Global Travel team in London or Oxfordshire. This 37-hour, full-time role offers a hybrid arrangement with a preference for three days in the office weekly.

You will research and recommend destination options, contact clients to capture preferences, and guide them from inquiry to handover to our sales teams, using strong sales skills to create advocacy for Audley Travel.

Qualifications

• Experience in a customer facing role with high service levels.
• Prior sales experience and ability to convert enquiries.
• Strong planning and organisational skills.
• Attention to detail and administration skills.
• Proficient with MS Office and database familiarity.

Responsibilities

• Act as first contact for enquiries and establish client preferences.
• Recommend suitable options and communicate value of Audley Travel.
• Take ownership from enquiry to handover to sales teams.
• Utilise sales techniques to convert enquiries to leads.
• Maintain high enquiry conversions through product knowledge and service.
• Attend client events and champion Audley Travel’s brand.

Skills

Customer service

Sales experience

Communication

Organisation

Tools

MS Office

Databases

Job description

This role is based in either of our Oxfordshire or London offices and is a 37-hour full-time position, working either:

• Monday-Thursday 9am-5.30pm and a fixed weekend shift of Sunday from 10am-6pm each week, OR
• 9–6pm Tuesday, 9-5:30pm Wednesday & Thursday, 9-5pm on Friday and a fixed weekend shiftof Saturday from 10-6pm each week
• One of the weekday shifts will be an evening shift (11:30-8pm) each week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.

This role is based in either of your Oxfordshire or London offices and is a 37-hour full-time position, working either:

• Monday-Thursday 9am-5.30pm and a fixed weekend shift of Sunday from 10am-6pm each week, OR
• 9–6pm Tuesday, 9-5:30pm Wednesday & Thursday, 9-5pm on Friday and a fixed weekend shiftof Saturday from 10-6pm each week
• One of the weekday shifts will be an evening shift (11:30-8pm) each week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.

Your Journey Starts with Us

For over 30 years, we’ve been crafting tailor‑made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact.

See more about life at Audley Travel!

About The role

As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities include:

• Act as the first point of contact for the enquiries, contact our clients to establish their preferences and requirements for their trip
• Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements
• Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams
• Use a variety of sales techniques to move the general enquiry to a destination specific lead
• Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer
• Attend client events as required and be a champion for Audley Travel’s brand and values

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.

There’s more:

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

About you

You will have prior experience working in a customer facing environment, delivering high levels of service, with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

Additional experience required:

• Prior sales experience
• Able to analyse any potential issues and problem solve effectively
• Strong planning and organisational skills
• Attention to details and administration skills
• MS Office skills and familiarity with databases
• Strong communication and interpersonal skills
• Able to work under tight deadlines

We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us [e-mail].

We believeit’sour people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!