Travel Operations Specialist

Audley Travel; Witney; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Life insurance

Health cash plan

25 days holiday

Flexible hybrid work options

Discounted Audley trips

Job summary

Audley Travel is seeking a Travel Operations Specialist to ensure every client journey is seamless from booking confirmation to their return. You will manage itinerary coordination, confirming services are secured and updated accurately.

The ideal candidate is organised, detail-focused, and has a passion for travel. We offer competitive benefits, including 25 holiday days and flexible hybrid work options. Join us in crafting extraordinary travel experiences!

Qualifications

• 5+ years of experience in travel operations or related field.
• Ability to manage multiple bookings and priorities.
• Experience with itinerary management and quality assurance.

Responsibilities

• Manage the coordination of client itineraries from booking to return.
• Confirm and validate all elements of client bookings.
• Provide operational support during clients' travel.

Skills

Highly organised

Detail-focused

Confident communicator

Problem solver

Strong Maths and English skills

Proactive

Tools

Office 365

CRM systems

Job description

Join the Audley Travel team as a Travel Operations Specialist and help us deliver extraordinary travel experiences for our clients. If you're passionate about travel and have a keen eye for detail, we would love to hear from you!

As a Travel Operations Specialist, you’ll manage the behind-the-scenes coordination of client itineraries, handling end-to-end administration from booking confirmation through to their return home—ensuring every journey runs smoothly and seamlessly.

Travel Shaped Around You: The Audley Way

We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.

Role Highlights

• Itinerary Management: Accurately confirm all elements of client bookings, ensuring services are secured on time and in line with agreed SLAs.
• End-to-End Coordination: Manage itinerary updates and amendments, working closely with Country Specialists and suppliers to keep plans accurate and seamless.
• Quality Assurance: Complete thorough booking checks and validations, ensuring all confirmations, records, and costings are correct.
• Pre-Travel Preparation: Finalise all travel details ahead of departure, preparing personalised documentation and ensuring every aspect of the trip is ready.
• Operational Support: Provide behind-the-scenes support while clients are travelling, managing changes and reissuing documentation where required.

It Would Be Great If

• You are highly organised and detail-focused, with the ability to manage multiple bookings and priorities accurately
• You are a confident communicator, able to liaise effectively with internal teams, suppliers, and stakeholders
• You take pride in delivering high-quality work, ensuring accuracy and excellent service at every stage
• You are calm, resilient, and adaptable in a fast-paced, deadline-driven environment
• You are a proactive problem solver, comfortable working independently and taking ownership of tasks
• You are committed to continuous learning and development, with a passion for improving processes and skills
• You have strong Maths and English skills and are confident using Office 365 tools
• You embody a positive, team-oriented mindset, aligned with Audley’s values and passion for travel
• Previous travel or CRM system experience (including supplier costing and flight bookings) is an advantage, but not essential

What's In It For You

• This role is located in our Witney, Oxfordshire office. Please note the office is in a rural location with limited public transport options, so we recommend reviewing your travel arrangements before applying. The work pattern for this role is 9–5:30pm Monday to Thursday and 9–5pm on Friday.
• Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
• Holiday - 25 days rising to 30 days with length of service.
• A day off for your birthday.
• A day off for volunteering to support a charity, local support group or community work of your choice.
• Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office.
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
• Enhanced family leave & pension scheme.
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
• Long service awards & sabbatical leave.

The Interview Process

Our interview process involves 3 main stages:

• One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called HireVue. This provides an opportunity for you to answer some questions to help us explore your application further.
• A follow-up call with a recruiter to discuss next steps and share further details on the role.
• The last and final stage is an interview with two Travel Operations Managers from the hiring team.
• Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help you improve our recruitment process.

We welcome you to speak to our recruitment team at any point during your hiring process. If you have any specific questions before this, please contact us on [e-mail].

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!

Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!