Technology Operations Leader

Nominet; Oxford; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Early Finish Friday – 34-hour working,

30 days annual leave + bank holidays

Private healthcare + EAP

Pension scheme matched to 7%

Electric vehicle scheme with on-site

Rewards platform with discounts

Medicash discounts on healthcare

Annual company bonus

Job summary

Nominet is seeking a Head of Technology Operations to lead the new function integrating ITSM, workplace technology and infrastructure. You will design the operating model, govern service delivery and drive cost visibility while keeping critical day-to-day services running.

You’ll build a high-performing team, establish clear metrics and governance, and partner with senior stakeholders across the business to deliver resilient technology services in a hybrid UK environment.

Qualifications

• Leadership across technology operations and ITSM.
• Experience leading multi-disciplinary teams.
• Practical ITIL-based service management knowledge.
• Familiarity with ISO 27001/20000.
• Ability to influence senior stakeholders with evidence.
• Experience building and developing teams.

Responsibilities

• Establish and lead the Technology Operations function with clear operating model.
• Translate strategy into operational priorities and service standards.
• Own incident, change, problem and request management including major incidents.
• Improve service management maturity and ITIL 4 alignment.
• Oversee internal support, workplace technology, service desk, devices lifecycle.
• Strengthen asset and configuration management and CMDB visibility.
• Oversee risk reporting, budgeting, supplier performance and contracts.
• Define operational metrics for quality, resilience and customer experience.
• Lead the Technology Operations team and senior stakeholder relationships.
• Mobilise and improve the function; manage on-call arrangements.

Skills

Leadership

IT service management

Incident management

Change management

ISO standards familiarity

Stakeholder engagement

Team building

Job description

Nominet is seeking a Head of Technology Operations to lead the new function integrating ITSM, workplace technology and infrastructure. You will design the operating model, govern service delivery and drive cost visibility while keeping critical day-to-day services running.

You’ll build a high-performing team, establish clear metrics and governance, and partner with senior stakeholders across the business to deliver resilient technology services in a hybrid UK environment.